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Cook Medical, Inc. Collections Clerk - 2021-8468 in Bloomington, Indiana

Collections ClerkPosting Date 2 hours ago (2/2/2021 4:46 PM)Requisition ID 2021-8468 Job Location(s) Bloomington IN United States Travel None Position Type Full Time Company Cook Medical Inc. Category Accounting/Finance/PricingOverviewThe Accounts Receivable Collections Clerk collects customer AR balances within the North America Customer Support and Delivery business function. The role works closely with customers and customer support team to maintain a portfolio of customer receivables with a focus of minimizing financial risk, and maximize collections.ResponsibilitiesMaintain portfolio of customers Accounts Receivable (AR) balances including monitoring and following up on aged items to ensure timely collectionsEstablish and monitor customer credit limits and credit terms, ensuring cash collection occurs within these terms to minimize financial riskEscalate delinquent customers through risk mitigation process - ultimately resolving underlying issues or escalating for further risk mitigationUnderstand how collector DSO and other key AR metrics work, the underlying drivers, and how to use this information for targeted collection effortsCollect and maintain core AR data for portfolio customers, including contact information, payment methods, and other key customer attributesCollaborate with other Cook companies and functions to resolve billing or pricing issuesCover incoming customer calls, monitor shared email boxes, log customer issues, and process phone paymentsInvestigate and resolve customer queries, positively connect with customers and anticipate needs in order to provide exceptional customer serviceUse software to keep detailed notes regarding conversations with customers and outcomesParticipate in special projects as neededQualificationsHigh school diploma or equivalent required, associates or bachelors degree (or equivalent) preferredAccounts Receivable experience preferredAttention to detail and the ability to reason and think quickly is essential for negotiating effectivelyExcellent communication, inter-personal, numeric and problem-solving skillsProficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)Physical Requirements:Works under general office environmental conditionsSitting for extended periodsUtilizes close visual acuity for working with computers and equipmentOptionsApply for this job online ApplyShareShare the job posting with a friend ReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed"We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class."Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity