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Surgery Care Affiliates Associate Patient Call Representative in Carmel, Indiana


Join Our Amazing Team! Surgical Care Affiliates in Carmel, IN has an exciting Patient Call Representative position within our Revenue Cycle Group and we’d love to hear from you! If you are interested in becoming part of an organization that is helping to improve healthcare, then SCA is the place for you. Your experience as a patient call representative is exactly what we are looking for!


  • Work Remotely

  • Competitive hourly Rate

  • $3,000.00 Bonus Potential

  • We value results more than face-time

  • We promote flexible schedules

  • Our benefits begin on day one of employment

  • We are committed to having a healthy work environment

  • We are committed to work-life balance

  • Our team members are encouraged to volunteer and work on passion projects

  • We host social events and group activities throughout the year

  • We promote and encourage self-care

Accountabilities / Responsibilities

Patient Call Representatives interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.


  • Take inbound calls from patients and make outbound calls to patients

  • Provide one call resolution to patient inquires whenever possible and perform timely follow up

  • on inquiries requiring escalation or additional research

  • Follow up on all patient voicemails within 24 hours

  • Provide patient education regarding how to understand their Explanation of Benefits (EOB)

  • Take payments from patients

  • Provide requested documentation and records

  • Consistently achieve defined metrics

  • Read and understand contracts with Insurance companies

  • Review and determine if an adjustment is required on an account

  • Review and determine if a refund is required on an account

  • Verify insurance

  • Provide patient estimates

  • Verify and update demographic information

  • Research and locate missing payments

  • Review clinical information to determine if a coding review is required


  • H/S Diploma or equivalent

  • A minimum of 1 year of experience in a medical office, customer service or call center role

  • Experience with revenue cycle is helpful and preferred

  • Ability to read, analyze and interpret financial reports, and information in patient accounts

  • Ability to write routine reports and correspondence

  • Microsoft Office Suite including Word and Outlook.

  • Excel including the ability to sort and filter data.

  • Must be able to type a minimum of 45 wpm.

  • Must have excellent phone and customer service skills

  • Must be very organized, be detail oriented, solve problems and multitask

EEO Statement

We value Diversity, Inclusion, and Belonging at Surgical Care Affiliates: SCA is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, national origin, disability and genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Skills Required

SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 210 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 7,500 physicians. For more information on SCA,

Job Locations US-IN-Carmel

# of Openings 1

Category Corporate

System ID 15179

Telecommute Yes

Employee Type Regular

Employee Status Full-time