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Home Care Assistance of Carmel Client Care Manager in Carmel, Indiana

Are you looking for a career helping others? Looking for a company that values passion and rewards its employees with great benefits? Your search is over ? a career with Home Care Assistance is the job for you!

Home Care Assistance is seeking a Client Care Manager to join our team in Carmel, IN!

You must have a passion working with the senior population, a proven track record of building relationships, satisfying clients and growing your business!

The Client Care Manager is responsible for ensuring HCA clients receive excellent care allowing them to remain independent in their homes. The Client Care Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in operations, staffing, and headquarters support.

Responsibilities of this role:

  • Speaking to prospective clients to educate them on our home care services, conduct in-home assessments with seniors and/or their families to sign them on for services, perform ongoing care management & communication with our clients for assured high-quality services

  • Answering calls from referral sources, prospective clients and/or their family members, and existing clients and employees. This requires a 24/7 presence with a high level of accountability and a work cell phone will be provided

  • Leading orientations, in-services, training, and other company programs or initiatives to enrich the quality of our caregiver staff

  • Coordinating post-discharge home care with hospital and skilled nursing facility discharge planners, RNs, social workers, and physicians to provide a seamless transition and effective rehabilitation at home for our clients

  • Answering and actively making calls to prospective clients in need of services

  • Working closely with the client service team to ensure client satisfaction and excellence of care

  • Maintaining accurate records on all prospective and active referral sources

    Requirements of this role:

  • Experience with in-home care or elder care as a Business Development professional, Certified Geriatric Care Manager, Client Care Manager, MSW or LVN preferred

  • 5+ years experience in-home care or senior living environment marketing and generating new business from hospitals, skilled nursing facilities, senior living communities and geriatric care managers, etc. preferred

  • Proven track record of developing and maintaining client accounts

  • A passion for health and eldercare

  • Great at building and maintaining relationships

  • Excellent written and oral communication skills

  • Superb follow-up skills

  • Be team-oriented and comfortable collaborating with other staff

  • Tech-savvy

  • Professionalism and the ability to grow our business

    Perks of being on our Team:

  • Opportunity to be a part of an award-winning and growing company!

  • Competitive base salary + incentive plan

  • 401k

  • Health Benefits

  • PTO and sick days

  • Company-sponsored cellphone and laptop

  • Supportive, fun, team environment and more!

Start your rewarding career today. Apply now!

Home Care Assistance?s main office is in Carmel, Indiana. We service clients in Hamilton, Boone, Hendricks, and Hancock Counties, with the majority of our clients residing in Carmel, Zionsville, and Fishers. Home Care Assistance is one of the fastest-growing home care agencies worldwide, and we are currently seeking the best professionals to become a part of our expanding team. Our mission is to Change the Way the World Ages, and to this end, we work together to raise the standard of in-home care for older adults. As a company, we uphold business best practices and support our team members with a competitive benefits package, professional development opportunities and meaningful work. This loyalty and commitment to our people has helped us become a leading provider of non-medical in-home senior care!