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Williams Comfort Air Dispatch Manager in Carmel, Indiana

Come join one of the largest HVAC and plumbing companies in the entire Midwest. How did we get here in such a short period of time? We keep on growing because we only hire the best, and our customers love us for it! You’ve probably seen our bright green trucks driving around the city. What you don’t know is what it’s like to be a part of a team like this. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Our pride in providing the absolute best client experience is second to none and because of that we want the best-of-the-best on our team to serve our amazing community. WE WANT YOU!

THE BIG TASK

We’re looking for an exceptional Dispatch Manager to oversee and lead the dispatch team toward the team goals of maximizing opportunity (by getting the right techs to the right calls), using logic and educated judgement (based on past technician performance), while minimizing departmental inefficiencies. The Dispatch Manager serves as a liaison between the Dispatch Team and the Client Care Specialists.

KEY SUB TASKS

Do you check the box for the below items? If so, you’ve found the right place to build upon your career.

  • Promote our brand through adherence to WCA Group Core Values.

  • Embrace and proactively seek out development opportunities through continued training and one-on-one coaching.

  • Answer Dispatch Team questions throughout the day as they surface.

  • Conduct new hire and on-the-job training with Dispatch Team members.

  • Monitor weekly capacities and adjust according to demand volume.

    DESIRED SKILLS AND EXPERIENCE

  • Ability to coach, mentor and develop staff.

  • Ability to foster a spirit of teamwork and unity among department members.

  • Able to efficiently use a computer

    WHAT WE OFFER OUR AMAZING TEAM

  • Clearly Outlined Career Path

  • Industry Leading Total Compensation Plans

  • Health Insurance (as low as $1 for team members)

  • Dental Insurance

  • Vision Insurance

  • Health Savings Account (with Company Match)

  • 401k Retirement Account (with Company Match)

  • Employee Personal Loan Program

  • FREE Long-Term Disability Insurance

  • FREE Employee + Family Life Insurance

  • FREE Wellness Program (Personal Health Coach)

  • FREE Stop Smoking Program (Not Mandatory)

  • FREE Employee Assistance Program (Mental Health)

  • Emotional Health

  • Alcohol & Drug Dependency

  • Marriage & Family Relationship Problems

  • Stress, Anxiety & Depression

  • Grief & Loss

  • Financial & Legal Advice

  • Dependent Care & Care Giving

  • FREE Annual Flu Shot

  • Voluntary Short-Term Disability Insurance

  • Voluntary Accident Insurance

  • Voluntary Critical Illness Insurance

  • Virtual Telehealth Doctor

  • Prescription Drug Cost App Access

  • Six (6) Paid Company Holidays

  • One (1) Paid Community Service Day

  • Company Paid Personal Time Off (Up to 4 Weeks)

  • Company Paid Other Time Off (Bereavement & Jury Duty)

  • Annual Performance Review

  • Annual Workplace Survey

  • All Company Holiday Party

  • Summer Family Celebration Party

  • Community Involvement Events

  • Employee Discount (45% OFF)

  • Friends & Family Discount (30% OFF)

  • Industry Leading Training Programs

  • Additional Income Opportunities

  • Core Value Company Recognition

  • A place you LOVE to come to work each day!

  • Company Paid Bonus Time Off (HVAC Installation Teams)

  • Tool Savings Program (with Company Match Up to $520)

  • Tool Theft Insurance Program

  • Company Provided Vehicle (Most Field Positions)

  • Company Provided Personal Protection Equipment

  • Gloves (Cut Resistance & Latex)

  • Protective Glasses

  • Masks

  • Shoe Covers

  • Truck Hand Sanitizer Stations

  • Company Provided Uniforms

  • Summer Apparel

  • Winter Apparel

  • Company Provided Cell Phone

  • Company Provided Tablet

  • Company Provided Business Cards

  • Company Provided Fuel Card

  • Company Provided Identification Badge

  • Company Provided Communication Skills Training

  • Company Provided Online Training Available

  • Paid Professional License Renewal

  • Industry Leading Professional Training

  • On Staff EPA Certification Proctor

  • On Staff NATE Certification Proctor

    If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about the company by visiting our website. We look forward to speaking with you soon!

    EQUAL OPPORTUNITY EMPLOYER

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