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UnitedHealth Group Patient Service Rep, Sleep Lab - Carmel, IN in Carmel, Indiana

Find out what it means to be part of an exceptional company that values its employees, its role in health care, and making a difference one patient at a time. Take a look at American Health Network, part of Optum and explore a new path to your life’s best work.(sm)

Find out what it means to be part of an exceptional company that values its providers, its role in health care, and making a difference one patient at a time. Take a look at American Health Network and explore a new path to your life’s best work.(sm)

As a Patient Service Representative working in the respiratory and sleep lab, you will be working in a collaborative office environment alongside other medical professionals.

The schedule for this position is Monday - Friday, 8:00 AM - 4:30 PM.

Primary Responsibilities:

  • Package and ship sleep medical equipment to patients and offices

  • Answer patient phone calls and schedule appointments

  • Manage medical records (maintains, files/scans, prepares for schedule)

  • Ensure all correspondence is scanned and/or filed in

  • Process requests for medical records release and maintain appropriate logs

  • Collect co-payments, co-insurance and deductibles and issues receipts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or equivalent

  • Customer service or healthcare experience

  • Ability to commute to office location(s)

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

Preferred Qualifications:

  • Experience with medical front office tasks such as patient registration, billing and coding, scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service/call center and insurance verification

  • Strong understanding of medical terminology

  • Experience using NextGen EMR, Microsoft Outlook and clinical databases

  • Medical certifications including CMAA, CEHRS, CBCS, CPCT/A, and CPR

Proof of immunity to vaccine-preventable diseases is an employment requirement.

Opportunities with American Health Network, part of Optum. When you join American Health Network (AHN), you become part of a team that strives to identify and retain the top healthcare professionals in the markets it serves. At American Health Network, we want to be the best health care organization we can be. Our mission is to improve the health of our patients. We’re a physician-led organization, operating over 70 medical offices in Indiana and Ohio, with over 300 providers and 1200 employees. We’re also part of Optum, in the UnitedHealth Group family of businesses, and backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. That’s an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for employees and places a high value on their physical, emotional, financial and other aspects of well-being.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Patient Service Representative, Customer Service Representative, Phone Triage, Medical Receptionist, Medical Front Office, scheduling, Carmel, IN, Indiana

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