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Allied Universal OIC specialist in Castleton, Indiana

At Allied Universal® , we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

The Operational Intelligence Center is a sophisticated command type center focused on customer service to retail centers across North America. This position is responsible for providing customer service via telephone interactions with customers and tenants as well as supporting security through radio communications and monitoring of video surveillance systems. This position requires excellent computer skills, the ability to master at least five computer applications, and provide outstanding customer service for each customer interaction.

Additional responsibilities of the OIC Specialist position include, but are not limited to, the following:

 Answer, evaluate, and prioritize incoming telephone and radio calls.

 Communicate effectively with various callers to obtain complete information to determine the necessary level of service to include the need to dispatch police, fire, medical, security or local property management.

 Communicate effectively with on-site security personnel to properly resolve incidents.

 Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel.

 Monitor fire/life/safety alarms to determine the necessary level of response.

 Escalate and coordinate incidents to the Operational Intelligence Center Supervisor.

 Effectively interpret multiple retail center leases, site maps, and computer aided design maps.

 Become conversant with the layout of multiple retail centers and be aware of the current threats and challenges the centers are facing.

 Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials.

 Become proficient with several computer applications to properly log data, navigate information, and best support customers and security personnel.

 Become conversant with emergency procedures and evacuation procedures for multiple assigned retail centers.  Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management.

 Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for multiple retail centers.

 Ensure all components of the Operational Intelligence Center surveillance equipment are operating according to expected standards and protocols.

 Support and assist in record management and data collection for multiple retail centers or corporate management which involve recorded video.

 Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc.

 Must complete required monthly training in a timely fashion.

 Must successfully pass the new hire training program.

Operational Intelligence Center Specialist Job Description

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Qualified applicants for the OIC Specialist position will meet the minimum requirements, as described below:  High school diploma (or equivalent) required. College degree preferred.  Minimum two years of experience in a public or private safety organization; minimum two years in a video surveillance environment or any combination of experience and/or training which demonstrates the ability to perform the essential functions of this position.  Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized.  Self-motivated to work independently and in a team environment.  Must be proficient and fully functional in Microsoft Office Word and Excel.

 Must have the ability to perform regular equipment checks and report all equipment failures to Operational Intelligence Center Supervisor.

 Must have the ability to effectively operate highly technical monitoring equipment as well as the ability to manage information and technical security programs.

 Professional, articulate and able to use good independent judgment, and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.

 Must be able to work overtime as needed.

 Must be able to define problems, establish facts, and determine the appropriate persons in a decision making process. Must be able to maintain a calm, professional, and courteous composure when dealing with unusual and stressful circumstances.

 Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

 Must have excellent verbal and written command of the English language including grammar, spelling, and punctuation.

 Must be able to type a minimum of 40 words per minute proficiently.

 Ability to work specified shifts in a command center environment in order to maintain 24 hours and seven days a week operations.  Ability to pass CritiCall pre-employment assessment.

 Ability to pass Emergency Telecommunication Course.  Ability to pass a post-offer/pre-employment background check and drug and alcohol screening.

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Job ID: 2021-548875

Location: United States-Indiana-Castleton

Job Category: Security Guard

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