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Chewy Associate Director, Learning and Development in Clayton, Indiana

Our Opportunity:

Chewy is looking for an\u0026amp;nbsp;Associate Director, Fulfillment Operations - Learning and Development\u0026amp;nbsp;to join our Fulfillment Operations Team based in one of our fulfillment centers. This position will oversee the development of training content, delivery of training to operations teams, and the business impact of these programs.\u0026amp;nbsp; The role is responsible for the overall strategy and consistency of high-volume training and development of personnel across all Fulfillment locations while leading the training teams delivering the programs. The role will oversee content approval, process improvements and analysis of the on-boarding and career development experience overall to determine where improvements are needed while partnering with key stakeholders across Chewy to create the maximum impact.

What You\u0026#39;ll Do:

  • Own the strategy, development and execution for all on-boarding, job skills, and career development activities: pre-work, document activity completion, and learning paths

  • Optimize the design, content and delivery of our existing programs for the Fulfillment Team, including in-classroom training, self-paced learning and peer-to-peer training

  • Help ensure consistent learning methodologies are designed and scaled across our geographically dispersed workforce

  • Benchmark best practices and emerging trends to make recommendations on curriculum design, development, tools and technologies

  • Project Management of new programs and development needs for fulfillment roles

  • Suggests innovative solutions to increase overall satisfaction in the training program for fulfillment operations

  • Responsible for reviewing metrics associated with existing programs, partnering with Recruiting and HR to close the feedback loop

  • Review by providing feedback and approval for training materials; develop and maintain tools, templates, and processes to ensure consistent, well-documented project data

  • Deliver training curriculum in a large class-style setting, and set team members up for success to deliver program

  • Inspire and educate our team, integrating the building blocks for their role-specific learning path

  • Collaborate to react quickly to any decrease in metrics, putting a plan into place with stakeholders to make immediate improvements

  • Partner with management and HR to identify knowledge and skill gaps across the field team and roll out targeted programs

  • Partner with the rest of the organization, including HR, Customer Service, Operations and Customer Experience to determine what improvements are needed in existing programs

What You\u0026#39;ll Need:

  • Minimum of a Bachelor\u0026#39;s degree in a related field

  • 10+ years of experience in learning and development, specifically in manufacturing, fulfillment, or other operations intensive industries

  • Current knowledge of effective learning and development methods

  • Excellent written and verbal skills. Ability to deliver content in an engaging and compelling manner

  • An interest in adult learning and blended learning with a willingness to think outside of the box when creating programs

  • Proven track record in creating, delivering, and programs successfully with measurable results in fast paced environments

  • Strong ability to represent concepts, as well as summarize and communicate complex ideas into curriculum

  • Able to lead and mentor a team

  • Have interpersonal skills to deal effectively with all business contacts

  • Professional appearance and demeanor

  • Demonstrated ability to identify and translate business needs into strategic initiatives and drive them to successful outcomes

  • Well-versed in training, talent and development subject matter related to operations support

  • Strong experience in all Microsoft office products and training technology platforms

  • Ability to be flexible to business needs and adjust/compromise plans as needed

  • Position may require travel


  • Master\u0026#39;s degree in Arts/Sciences (MA/MS) Human Resources, Training or related field preferred

  • Previous experience in direct operations roles and/or other high-volume process-oriented industry

  • Certifications in leadership and executive coaching and facilitation of development programs (DDI preferred), leadership assessments, Change Management (Prosci preferred) and/or OD are all strongly preferred


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. \u0026amp;nbsp; If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact\u0026amp;nbsp; \u0026amp;nbsp; To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:\u0026amp;nbsp;