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Centra Credit Union Contact Center Service Agent - ITM - CONTA01148-00001 in Columbus, Indiana

Are you looking for a rewarding career in a well-established financial institution?Centra Credit Union has an exciting opportunity for a Full Time Contact Center Interactive Service Agent.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Service, Support, Education and SalesProvide engaging service to our members by consistently displaying our core competencies and service standards (Be a Rock, Be Synced, Be Fun, Be a Team, Be Wow).Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to: Account transactions including but not limited to deposits, withdrawals, transfers, loan payments, and check cashing.Identify and respond to account inquiries and questions.Demonstrate a strong ability to identify, analyze and solve problems with varying degrees of complexity.Adherence to applicable security, member identification, and fraud prevention procedures and policies. Assure member identification is handled according to Centra policies for all transactions.Identify and uncover members explicit needs and emerging needs by actively listening, cognitive thinking, and being knowledgeable of Centras products, services, and processes.Identify, refer, and coordinate opportunities for additional sales and service.Administration/Operations and RepresentationPerform miscellaneous administrative duties such as end of the day activities, submitting service requests, and supporting the Contact Center and branches, as requested.Maintain effective communication with supervisor and team members to ensure coordination and exchange of information for accomplishing Credit Union goals and ensuring appropriate supervisors are informed of pertinent problems, irregularities, new developments, and concerns.Maintain and apply current knowledge of Credit Union philosophy, services, policies and procedures.Other duties and responsibilities as assigned.SUPERVISORY RESPONSIBILITIESN/AQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED).Prior experience in a retail service environment or banking or related call center preferred.COMMUNICATION SKILLSAbility to speak clearly and succinctly through a microphone, while conveying a positive tone.Must be comfortable, professional, and friendly on camera.Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write concise correspondence on a variety of issues. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Ability to analyze member issues and resolve for positive outcome.CERTIFICATES, LICENSES, REGISTRATIONSNAOTHER SKILLS AND ABILITIESCompetency and commitment to Centras Core Competencies and Service Standards.Must be able to handle high volume transactions in a fast-paced video financial services environment.Must be able to learn and use a variety of software applications such as Microsoft Office, Video Banking, Centras core processing system (DNA). Must have accurate keyboarding skills.Ability to multi-task by operating multiple monitors and software systems at the same time.Organization and time manage