Berry Global Sales Support Specialist in EVANSVILLE, Indiana
Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.
At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com.
This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will work alongside with the Customer Care Specialist to ensure flawless communication to the customers.
Customer Incident Tracking – With the use of TICS (Tracking Incident Complaint System), this role process customer complaints like invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.
New Item Creation – With K2 tool, facilitates creation of new finished goods item in JDE. This role also coordinates with the cross-functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice.
Sample Requests – Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requester.
Quoting – Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels.
Regulatory, Specs, and Drawing Requests: Determine appropriate regs, specs, and drawings to retrieve and/or submit as requested by the customer.
ITrade – When required, maintains and troubleshoots EDI iTrade connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.
Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.
Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
PERFORMANCE MEASURES: Success of this role will be measured by the following metrics;
TICs Item turnaround time
New Item Creation turnaround time
Sample Request turnaround time
Quoting Turnaround Time
Bachelor’s Degree or Associate Degree in Management, Sales, Marketing, or Supply Chain
1-2 years’ experience data encoding and analysis in a Manufacturing industry
1-2 years’ experience working with ERP, Portals, and other Data Interchange softwares
Proficiency in gathering, analyzing and interpreting data.
Proficient in Microsoft Excel and related Office applications
Effectively communicate with customers, both external and internal
Excellent communication skills-verbal and written
Independent in working effectively with little supervision
Excellent attention to details
Comfortable on working on repetitive tasks
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID 2020-8469
Position Type Regular Full-Time
Category Customer Service
- Berry Global Jobs