Robert Half Office Team Call Center Representative in Fort Wayne, Indiana
Responsibilities: Field incoming calls in a timely manner throughout shift Identify customer questions, complaints, concerns, and overall needs Provide sufficient answers and solutions to all customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Generate leads for sales team by screening callers and identifying potential sales opportunities Ensure all voicemails are answered immediately Maintain professional relationships with customers through ongoing excellent customer service Follow up with callers on complaint/question status, ensure resolution Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow all communication procedures, policies, and guidelines during every customer interaction Perform duties and responsibilities with our customers? satisfaction as your number one priority
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
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All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
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Req ID: 01420-9501365680
Functional Role: Customer Service
City: Fort Wayne
Postal Code: 46803
Compensation: $11.00 to $13.00 per hour
Requirements: High school diploma or equivalent (GED) required Customer service experience prefered Familiarity with CRM systems a plus Excellent interpersonal communication skills Strong phone skills i.e. diction, active listening Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments Time management skills Ability to multitask Outgoing, friendly, compassionate personality