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3Rivers Federal Credit Union Credit Solutions Specialist in Fort Wayne, Indiana

All applicants must apply online:i https://www.3riversfcu.org/careersiiPosition: Credit Solutions SpecialistReports To: Credit Solutions ManagerPosition Type: Non-ExemptManages: NoneiPOSITION SUMMARYIdentifies opportunities to service our membership by simplifying life and recognizing needs. Executes elevated levels of professionalism by building rapport and emphasizing accuracy every day. Evaluates likelihood of resolution for delinquent accounts to minimize losses to the credit union. Connects members with the resources available to ensure we care about their money matters.i iiPERFORMANCE STANDARDSWhat does this position do?Resolve delinquency and make recommendations for the appropriate course of action to minimize loss to the credit union. Interact with members to encourage resolution of delinquent loans and negative deposit accounts. Provide and review hardship packages to determine the best course of action for the membership. Initiate further collection efforts through attorney or collection agency, as well as managing recovery payments.iWho does this position work with to get the job done?Routinely collaborates with all resource centers to ensure that communication is consistent and that membership needs are met in a timely and efficient manner.i Provides flexible and responsive support to the entire workforce in order to produce results year after year. iWhat does the work from this position produce or generate?Effective and timely membership service, resolution of or the necessary actions taken toward the resolution of delinquent accounts, and bankruptcy, foreclosure, or repossession proceeding if accounts cannot be resolved.i ii What is the impact of this position?Minimizes loss to the credit union, touch point with membership, impacts Measures that Matter. Ensure procedures and processes are continually updated to reflect changing rules/regulations.iHow adaptable and flexible does this position need to be for 3Rivers?Adapt professionally to continuously changing environments. Understand where the market and opportunity reside today and in the future. Productive and effective decisions and the ability to leverage resources appropriately are key to achieving service standards.i Ensure continuous compliance with changing regulations and rules. iPOSITION REQUIREMENTSCreating and maintaining trusting relationships with the memberis best interest in mind.Provides excellent member service in all contacts with members.Inspires confidence through interactions and encourages prompt resolution of delinquent loans and negative deposit accounts..Resolves member issues and other problems in a professional and courteous manner.iFocusing on the end result, and the necessary actions to achieve that outcome, to satisfy the membership and benefit the credit union.Resolves delinquency by using the appropriate course of action to minimize losses to the credit union.Assists in collection efforts by utilizing databases and other resources to locate members.Suggests additional products and resources to settle delinquency matters. Reviews budgets and/or hardship packages to provide appropriate options to membership.Supports processes to ensure a minimal loss to the credit union, such as bankruptcy, foreclosure, and repossession.iExplains the process and its components clearly and can answer questions with confidence and resolution. Utilizes positive interactions and negotiation skills to obtain and evaluate relevant financial information needed to determine the memberis financial situation and identify possible solutions.Provides recommendations to management for accounts ready for repossession or at charge off status.Maintains consistent communication with management regarding all potential problems, irregularities, new developments, changes and other relevant information.Collaborates with other department personnel and other resource centers, keeping a professional and courteous attitude with each encounter.iACTIVITY and KNOWLEDGE REQUI

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