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Circle Logistics Dispatch Operations and Tracking Specialist (2nd Shift) in Fort Wayne, Indiana

Job Opening:i Dispatch Operations and Tracking Specialist (2nd Shift)Apply Online:i Circle Logistics, you are not just a number, you're an invaluable part of our company. We strive to maintain an open culture where everyone is a hands-on contributor. A culture where you feel comfortable sharing ideas and opinions in a growing, financially stable company. You'll be part of a forward-thinking team that designs and implements logistics operations that efficiently run shipments around the North America for major well-known clientsThe Tracking and Trace specialist is responsible for the monitoring and tracking of our customers freight. This role supports the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.Responsibilities:Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freightInitiate check calls with drivers on all pick-ups and deliveriesCommunicate with drivers to ensure that on-time service is provided for all customer shipmentsClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notesWork cooperatively with customer service/sales to provide solutions for customers needs and resolve issuesWhat are we looking for?*Applications that do not fit the following criteria will not be considered:1-3 years in an office environment using computers and phonesSelf-motivated problem-solver with strong desire to meet customer needsStrong verbal and written communication skillsProactively and effectively communicate with various internal departmentsMust be proficient in Excel, Google Drive, and various business systemsIdeal candidate will possess a can do attitude with a will do work ethicMust have the ability to thrive in a fast-paced environmentAttention to detailEnergy and personality to engage over the phone 150-200 calls per dayAssociates degree or equivalent experience required, more college preferredDesired Skills:Experience with GPS or tracking software a plusTruckload transportation industry knowledge and experience is a plusCall Center or Dispatch and track and trace experience is a plusWhat's in it for you?A lively work environmentRoom for advancement in a fast-growing companyFlexible start datesFamily-centered culture you are not just a number here, you are part of our familyPaid vacationHealth insuranceWho we are:Circle Logistics Inc, is a full-service asset-based logistics company committed to providing value-added transportation solutions to our customers. We leverage our proprietary technology, industry savvy employees, and management experience to develop transportation solutions for high profile clients. If there is one thing we have learned, its that personalized service, top notch communication, and strategic sourcing the most important aspects of our industry. It is the combination of industry expertise and individual attention that separates us from our competition.Here at Circle Logistics, we believe in providing recognition to our employees, reward their accomplishments, and honor ongoing professional development. All new members of our team are trained to become experts in logistics and gain sales knowledge education. During training, you will connect with existing clients and a variety of internal business lines to help set you up for long-term success. If you are enthusiastic, driven, highly motivated with an entrepreneurial spirit -- accelerate your career with Circle Logistics.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to rac