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Hard Rock International SUPERVISOR - EVS in Gary, Indiana

The incumbent in this position is responsible for smooth and efficient housekeeping operations and top quality guest service.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Northern Indiana and their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

  • Prepares work schedules and conducts employee evaluations. Assists in hiring and establishing training programs for public space personnel.

  • Recommends adjustments to public space policies to more effectively service the guest.

  • Resolves non-routine departmental problem situations and performs specials projects as assigned.

  • Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.

  • Must possess proven leadership ability necessary to provide guidance to subordinate personnel.

  • Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts.

  • Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.

  • Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.

NON-ESSENTIAL JOB FUNCTIONS

  • Attend seminars when needed.

This knowledge and these abilities are typically acquired through an Associate’s Degree or additional equivalent experience. One to three years of supervising housekeeping staff or related experience required.

Requisition Number: 2021-15555

External Company Name: Hard Rock Cafe International (USA), Inc.

External Company URL: www.hardrock.com

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