Railserve, Inc. Clerk in Hammond, Indiana


Department: Hammond, IN

Location: Hammond, IN



This position is responsible for performing routine clerical or office tasks in support of rail switching site.


  • Check emails at least once an hour. Respond to emails in a timely manner. Email carriers as loads are completed.

  • Prepare work for outbound forklift operator by listing loads and unloads on productivity log; delegate loads to the relief person if there is enough work.

  • Reschedule/cancel loads as pickup schedules change.

  • Ensure 3 copies of the production schedule and the door work are on the top of the desk for the coordinator to pick up at the beginning of the next shift.

  • Confirm inbound and outbound loads in OTM; check OTM at the beginning and end of shift.

  • Complete internal order maintenance daily.

  • Receive any inbound deliveries in SAP and record cheps if necessary. File paperwork in the appropriate folders.

  • Ensure bag trucks are in the door for loading. Contact the bagger or the FLM to let them know what type of trailers are in the door. (Print the most recent bag truck schedule to ensure the correct trailers and base are loaded).

  • Spotter must do a yard check on Monday, Wednesday, and Friday. Once the yard check is complete, reconcile and file in folder.

  • Print out BOL-s (Bill of Lading) throughout shift. Make sure all bills have seal numbers on them before taking to security.

  • Email the carriers all loads that are ready for pickup.

  • Send trailer pool to transportation before the end of the shift.

  • Go into JDA and get all outbound loads ready in the system for the forklift operators to scan into trailers.

  • Compile data and prepare reports and business correspondence.

  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

  • General administrative duties include but are not limited to answering telephones, typing or word processing, office machine operation, and filing.

  • Complete work schedules, manage calendars, and arrange appointments.

  • Other duties as may be assigned


The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A. Education and/or Experience

High school diploma (or equivalent) and 1-2 years clerical/administrative experience, preferably in an industrial/logistics environment.

B. Knowledge/Skills/Abilities

  • Must be highly detail-orientated and possess excellent organization skills.

  • Superior communication skills; Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.

  • Ability to assess multiple tasks and develop a plan to complete them in a timely manner.

  • Must have the ability to work well with others as part of a team.

  • Proficient in the Microsoft Office products (Word and Excel) and SAP.

C. Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee frequently is required to sit for extended periods of time. Occasionally employee will be required to stoop, kneel, bend, stand, and walk; use hands to type and handle files; and reach with hands and arms. The employee must occasionally lift and/or move light weight materials. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

D. Language Skills

Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

E. Reasoning Ability

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

F. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works in a plant office environment. While performing the duties of this job, the employee may be exposed to moving mechanical parts, airborne particles, or fumes when in the plant environment. The noise level in the work environment is usually moderate.

We are an equal opportunity employer.