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JPMorgan Chase Client Service Analyst in Indianapolis, Indiana

As a Client Service Analyst in Client Service Operations, you will report to a Client Service Manager. You will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each client within your assigned portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products.

Client Centric

§ Build knowledge of commercial treasury management products and services

§ Prioritize daily workload to maximize productivity utilizing time management and organizational skills

§ Project a confident and professional presence to our clients, other bank departments and the community

§ Research and resolve client's service inquiries

Deliver on Partner Relationships

§ Participate in joint client calls with Bankers and TS partners.

§ Work with others collaboratively to integrate ideas and achieve common goals

§ Demonstrate the Ability to build trusting relationships and establish credibility with peers, mangers and stakeholders

§ Recognize emotions of self and others, and use emotional information to guide thinking and behavior

Modernize Client Experience

§ Resolve issues by identifying underlying root cause or hidden problems and patterns

§ Demonstrate the ability to work in an agile environment

§ Recognize opportunities, overcome objections and solution Digital Adoption self-serve capabilities to your clients

§ Understand Existing & Upcoming Technologies to support client requests

§ Demonstrate a growing understanding of application knowledge and ability to navigate service platforms with minimal guidance

Skills required to succeed in this role

§ Time Management

§ Analytical Proficiency

§ Sense of Urgency

§ Intellectual Curiosity

§ Problem Solving

§ Change Management

§ Relationship Building

§ Collaborating

§ Forward Thinking

§ Organizational Proficiency

About You

§ Bachelor's degree preferred & / or 2+ years of equivalent work experience

§ Google G suites / Microsoft Office adeptJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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