Anthem Customer Care Representative II - Indianapolis, IN & Richmond, VA (PS9505) in Indianapolis, Indiana

Customer Care Representative II - Indianapolis, IN & Richmond, VA (PS9505)

New

Location: Richmond, Virginia, United States

Field: Customer Service

Requisition #: PS9505

Post Date: 1 day ago

Your Talent. Our Vision. At Anthem, Inc ., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care .

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

The Customer Care Representative II:

Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

  • Proficient in all basic customer service areas performs some but not all types of moderately complex function.

  • Must be able to successfully perform all the duties of the Customer Care Rep I.

Primary duties may include, but are not limited to:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

  • Analyzes problems and provides information/solutions.

  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues.

  • Provides external and internal customers with requested information.

  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

  • Uses computerized systems for tracking, information gathering and troubleshooting.

  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

  • Seeks, understands and responds to the needs and expectations of internal and external customers.

  • Requires a HS diploma or equivalent.

  • 1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

  • Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

  • WGS experience preferred.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.