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Compass Group, North America CUSTOMER SERVICE MANAGER in INDIANAPOLIS, Indiana

Posted Date: May 3, 2021 * We are now hiring for a CUSTOMER SERVICE MANAGER position. * Location: INDIANAPOLIS, IN. */Note: online applications accepted _only_./ *It’s Safe to Work at Canteen! We know many of you who are new to working in a foodservice setting might be a little unsure about your safety. We understand. As Fortune’s World’s Most Admired Companies in 2020, keeping our Canteen Team and clients safe is very important to us! How do we keep our Team safe? Canteen has Safety Teams that direct how we work together with extensive safety protocols, and we provide personal protective equipment and ongoing safety training. We believe that knowledge is power, and with this knowledge you will feel much better about working in one of our facilities or serving our customers during this pandemic. Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Canteen is a national vending machine operating company offering vending, office coffee service and dining services through a company and franchise network of over 200 locations in 48 states. Canteen’s track record of innovation began in 1929, when company founder Nathaniel Leverone built his business strategy around three timeless principles: integrity, customer focus and innovation. Job Summary * Responsible for site visits and client retention * Assist branches with grand openings * Ensure we are compliant with local and national account standards; review corporate compliance reporting * Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc) * Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) * Coordinate efforts to improve the customer retention and client experience at the point of sale * Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue * Drive compliance to merchandising standards * Assess performance by location through audit reports (Quarterly District Evaluations) Preferred Qualifications: * * A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable * Route management, retail and merchandising experience is preferred * Food & beverage experience * Excellent communication skills required * Must be able to travel to client sites * Must be passionate about providing world class service to our clients and customers *Associates at Canteen are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: * Medical * Dental * Vision * Ability to earn quarterly bonuses! * Life Insurance/AD * Disability Insurance * Retirement Plan * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./ Req ID: 534804 SALARIED EXEMPT

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