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RCM Technologies Customer Service Rep in Indianapolis, Indiana

Reference # :20-00882Title :Customer Service RepLocation :Indianapolis, INPosition Type :Full Time/ContractExperience Level :Start Date / End Date :10/20/2020 / 05/03/2021 DescriptionTitle: Customer Service RepresentativeLocation: Indianaplois, INWe are currently seeking motivated and professional Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.*The expected shift is 11:20 am to 8:05 pm, Monday through Friday.**PRIMARY RESPONSIBILITIES:Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.MINIMUM REQUIRED QUALIFICATIONS:

  • HS Diploma or GED Equivalent.

  • Good computer/typing skills.

  • Excellent communication skills.

  • Position requires the ability to obtain a Public Trust clearance

DESIRED QUALIFICATIONS:

  • Bilingual (Fluent in Spanish and English, both written and speech).

  • Prior call center experience.

  • Customer service experience.

  • Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.

    #Monster#CBRCM Technologies is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America. RCMTechnologies, (USA) Inc. is an Equal Opportunity Employer M/F/D/V. RCMT encourages applicants of all ages.

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