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Aerotek Customer Service Representative - $14/HR in Indianapolis, Indiana

Description:

Shift: Monday-Friday, Candidates must be open 8am-6pm

Calls would include:

Members:

-assisting by looking up what their insurance may or may not cover

  • issues with billing, requests for a new card

-if specific products will be covered by their insurance

-updating address's in the system

-locating doctors in the network for them

Providers:

-Receiving payments

-Authorizations (order service)

-Could have to warm transfer to claims department

-Could have to warm transfer to Prior Authorization team

Calls will last no more than 5 minutes.

Call volume is heavy in the beginning of the week, but slows down Thursday/ Friday

Additional Skills & Qualifications:

Must have:-

-1+ years of call center experience

-Great Job Tenure in previous roles (2+ years in previous roles excellent)

-Computer Literacy Assessment

Nice to have:

  1. Healthcare experience

  2. Previous call center from similar company

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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