Ferguson Enterprises, Inc. Customer Service Representative in Indianapolis, Indiana
Job duties include but are not limited to:
Answer customer questions about products, prices and availability
Accurately quote product and delivery pricing, including a delivery date
Notate every interaction with customer in CRM and memos within each order
All emails, phone calls and memos should be responded to ASAP and no more than 24 hours later
Provide excellent customer service to customers via the phone including, but not limited to, price verification, exchanges and returns, and special orders
Provide assistance to other associates as necessary
Participates in associate meetings and communicates any concerns to management
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.