Ferguson Enterprises, Inc. Customer Service Representative in Indianapolis, Indiana

Job Description:

Job duties include but are not limited to:

  • Answer customer questions about products, prices and availability

  • Accurately quote product and delivery pricing, including a delivery date

  • Notate every interaction with customer in CRM and memos within each order

  • All emails, phone calls and memos should be responded to ASAP and no more than 24 hours later

  • Provide excellent customer service to customers via the phone including, but not limited to, price verification, exchanges and returns, and special orders

  • Provide assistance to other associates as necessary

  • Participates in associate meetings and communicates any concerns to management


The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.