Tesla Delivery Experience Specialist in Indianapolis, Indiana
job id -33802At Tesla, our Delivery Experience Specialists (DES) I are our brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy by creating memorable experiences for our customers and assisting with delivery day activities. The DES I will support customers from the moment they arrive onsite. Our Specialists are on the front lines and responsible for warmly welcoming our new owners for delivery day, greeting them with a smile and offering hospitality. Weve created one of the most innovative vehicles ever made, and were looking for positive and reliable team members to help deliver an equally innovative delivery experience for our valued customers. Responsibilities:Welcome customers to Tesla and create a warm greeting upon check inConnect customers with a DES II (delivery bay host)Answer first level delivery related questionsTransport delivery documents from delivery bay to contracts team for validation and completionUnderstand when a customer situation is escalating and partner with managementProvide additional support to the delivery team when neededProvide the highest level of customer service to all current and future owners on delivery day to ensure satisfaction and a great customer experienceDemonstrate and act on the core values of customer service: proactive, professional, personal, and passionateWork closely with other employees to ensure smooth transitions for customers toward a successful delivery appointmentRequirements:Customer service experience requiredProven ability to work well under pressure and with a diverse range of personalitiesEvidence of a strong team mentality and reliabilityStrong communication skills and attention to detailDemonstrated ability to grow into a mastery of all Tesla products and services, and the ability to keep up with EV industry trends and local incentivesEvidence of enthusiasm and passion about accelerating the worlds transition to sustainable energyAbility to work evenings and weekendsValid drivers license in the country in which you are applying, 2 year minimum driving record required with a clean driving history, and ability to be insured.For more details go to URL.