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Anthem, Inc. Director Coordination of Benefits Program Management & Governance in Indianapolis, Indiana


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

The Director Coordination of Benefits Program Management & Governance coordinates, directs and manages operational areas of Finance. Leads and participates in committees and projects that are enterprise-wide in scope. Acts as project sponsor.

Primary duties may include, but are not limited to:

  • Counsels senior management on enterprise-wide policies and strategies.

  • Represents the company in legal matters and testifies as needed.

  • Develops and implements vision, strategies, and tactics to maximize the department’s effectiveness while minimizing costs.

  • Ensures internal controls are appropriate and develops policies and procedures and ensures compliance with government regulations.

  • Works with other areas for solutions to complex problems and participates in critical interactions with both internal and external customers.

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

    Director will oversee the Coordination of Benefits (COB) Program Integrity Program Management & Governance Team.

  • Oversees program governance including expansion of current governance scope across all lines of business

  • Leads the intake, assignment & resolution of internal and external customer inquiries/issues

  • Partners and influences multiple level of leaders in our Health plan, sales/account management and other key operational partnered areas

  • Supports team conducting research to support issue resolution & process improvement

  • Identifies opportunities for small & large scale improvements to align with COB vision, mission and blue chips

  • Provides support and planning for new market implementation & migrations

  • Aligns to team and Anthem culture of diversity, inclusion and accountability


  • Requires 8+ years’ experience with operations, financial reporting and analysis, audit guidelines, budgeting and multi-state operations and processes; experience with complex business environments including multiple entity and highly automated situations; 5 years management experience; or any combination of education and experience which would provide an equivalent background.

  • Experience managing complex programs and projects

  • Experience with process improvement

  • Experience with issue resolution and management

  • Coordination of Benefits experience preferred.

  • Experience preparing and delivering materials to multiple levels of the organization

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS52320-Indianapolis-Indianapolis