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Eli Lilly and Company Distribution Support Services Apprentice - R-9472 in Indianapolis, Indiana

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. Were looking for people who are determined to make life better for people around the world.Organization Overview:At Lilly, we serve an extraordinary purpose. We make a difference for people around the global by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.The Lilly Professional Apprenticeship Program is a 12-month intensive fixed duration (FDE) professional development program during which the apprentice receives a combination of formal training, on-the-job learning, and mentoring in a key functional area to be equipped to compete for a Lilly position after successful completion of the apprenticeship.Responsibilities:The Distribution Support Services Apprentice (DSSA) role serves as a bridge between Supply Planning and Warehouse Operations by performing administrative activities associated with initiating processes required to shepherd critical Clinical Trial (CT) finished materials through the Indianapolis Hub to domestic Clinical Trial sites and strategic international destinations. This position is responsible for the efficient, accurate and professional processing of shipping orders and reception of CTs. Additionally, the DSS Associate will interact with both internal and external business partners of Product Delivery to understand priorities and provide a high level of customer service to meet business needs regarding order management and fulfilment for Clinical Trial finished goods. Daily Transaction Support: Ensure shipping orders are accurately created and confirmed in a timely manner. Assist in setting daily priorities for warehouse operations and manage DSS priorities. Build and maintain documentation for Clinical Trial shipments for both domestic and international shipments to clinical trial (CT) sites or other Hubs and Depots. Execute order management and associated processes for receiving and shipping of CT materials from other warehouses or packaging collaboration partners. Provide customer service support to address customer inquiries related to shipments and work to develop solutions for any identified issues. Execute processes to support date extensions and restickering activities for CT materials stored in the warehouse.Recognize and/or Investigate departmental errors or issues and provide possible solutions to solve a range of problems. May manage group email notifications to obtain the necessary cross-functional and collaboration partner information to execute processes. Gather and maintain information used to both track shipments and develop pertinent business metrics Gain support of ideas by understanding key business drivers to foster the development and implementation of key process improvements to enhance the efficiency and effectiveness of the function. Basic Qualifications:HS Diploma or Equivalentand 3 or more years of related or professional experience. Proven experience with Microsoft Office Products (Outlook, Word, Excel, PowerPoint) Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.Additional Skills and Preferences:At least 1 year of college and/or associate degree in a related fieldExperience, knowledge and desire to work in STEMComprehensive depth an