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Job Information

Humana Humana Pharmacy Customer Care Advocate (WAH OH & KY, IN) in Indianapolis, Indiana

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

  • High School Diploma

  • 2 years of customer service experience

  • Strong customer service orientation

  • Strong attention to detail

  • Strong typing and computer navigation skills

  • Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously

  • Effective verbal and listening communication skills

  • Must have accessibility to high speed DSL or cable modem for a home office (satellite internet service is NOT allowed for this role); and a minimum internet connection speed of 10M x 1M

  • Live within 2.5 hour driving distance of Springdale, OH.

  • Hours for this position are required to work an 8 hour shift between 8am - 8pm, work days are Monday through Saturday. Overtime available opportunities available and some mandatory during peak season.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Associate's or Bachelor's Degree

  • Previous inbound call center or related customer service experience

  • Healthcare experience

  • Bilingual in English/Spanish

Additional Information

Any associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Scheduled Weekly Hours

40

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