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Travelers Innovation Practice Lead (Enterprise Innovation Office) in Indianapolis, Indiana

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

A Lead Innovation Consultant is responsible for leading the shaping and delivery of new ideas for business units who engage with the Experimentation Partners Team. You will play a central role in the facilitation of ideas for Travelers while ensuring that innovative ideas are suitably shaped, resourced and sponsored from the beginning to end. You will explore and build out ideas through the Travelers innovation methodology, involving sponsors, product owners, topic leads and customers in collaboration with the Experimentation Partners Team. You will provide research, insights and stimulus which help focus and optimize ideas. You will be responsible for managing a variety of stakeholders and be passionate about direct customer engagement every step of the way. This role is responsible for championing innovation throughout the Travelers business units and functions by: Facilitating venture teams in exploring and developing ideas using the Travelers innovation methodology. Providing training and innovation support to colleagues across the business. Sharing with and supporting colleagues in deploying and using innovation tools and techniques. Maintaining and improving the methodology framework, training, tools and techniques. Fostering an open and accessible central experimentation capability.

Primary Job Duties & Responsibilities

  • Leads the exploration and delivery of new ideas in partnership with business units utilizing the Travelers innovation methodology to de-risk decision making and optimize chances of success.

  • Has oversight over and may provide facilitation of idea generation, shaping and delivery through to whichever stage is appropriate through the methodology.

  • Drives the best practice approach for the sourcing of subject matter experts, both internal and tech partners, to optimize skills and achieve the desired outcomes.

  • Maintains a framework process that all Travelers innovation methodology participants adhere to and provides consistency in prioritization and outcome levels.

  • Helps enable the provision of research and insight to the Experimentation Team and to specific ideas which takes account of trends in the market and consumers.

  • Facilitates an ideation service for leadership teams where ideas are explored to develop prioritized opportunities.

  • Oversees key stakeholder relationships with specific sponsors, product owners, topic leads and customers to maintain engagement and manage expectations.

  • Supports the Experimentation Partners leadership to ensure that ideas are strategically aligned and appropriately prioritized, scheduled and attended.

  • Handles escalations and resolves issues, wherever they arise.

  • Reports plans, project statuses and progress to the central experimentation team as appropriate.

  • Adds to the Experimentation Team’s tools and techniques as appropriate.

  • Promotes the Experimentation Team’s open partnering approach to innovation.

Minimum Qualifications

  • 5+ years of hands-on experience in digital transformation, product development, strategy consulting or innovation related field preferred.

Education, Work Experience, & Knowledge

  • Bachelor’s degree (or equivalent) or advanced Experience preferred.

  • 7+ years of hands-on experience in digital transformation, product development, strategy consulting or innovation related field preferred.

  • General knowledge of business operations and management is preferred.

  • Broad experience with end-to-end proposition development experience, including marketing and market analysis, operations, technology, customer experience and commercials / business model.

  • Experience in deploying idea-generating techniques to generate new commercial business opportunities.

  • Experience in lean methodologies to assist decision-making in uncertain environments, including: design thinking, lean start-up testing, agile product development.

  • Demonstrated ability of direct responsibility for delivering, shaping and prioritizing transformational / innovative change.

  • Management of teams and ability to motivate and deliver through multi-disciplinary cross-functional teams at pace in new environments.

  • Stakeholder management and evidence of building and maintaining strategic relationships in a corporate setting.

  • Background in Insurance and/or Financial Services.

Job Specific Technical Skills & Competencies

  • Interpersonal communication skills with ability to advise and consult appropriately at various levels of the organization.

  • Analytical skills, with proven ability in synthesizing data from multiple departments to assist in decision-making.

  • Strong commercial acumen, with confidence in market sizing, investment analysis and financial modelling (including unit economics).

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.