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Salesforce.com, Inc Legal Operations Shared Services Analyst in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Legal

Job Details

The Salesforce Legal Ops Shared Services team is an integral part of our Legal Operations team, focused on driving continuing operational efficiency for Salesforce's Legal department. The team is process and technology oriented, resolving upwards of 30,000 cases per year in support of our Legal and Corporate Affairs teams.

The Legal Ops Shared Services Analyst will execute a variety of services that enable each of the practice areas to work in a more efficient and cost effective manner. This individual will use case management, reporting and dashboards to monitor the timely performance and quality of that work, and collaborate with the team to help establish new innovative process improvements and systems to free up attorney time and improve quality of the department’s work product. Reporting to the Legal Ops Shared Services Senior Manager, this individual will be focused on providing excellent internal and external customer experience while efficiently delivering high-quality work-products that accelerate our journey.

The ideal candidate will have had demonstrated meaningful contribution to a well structured global Shared Services Organization. They must be curious about how their responsibilities play into Salesforce’s ultimate goals, passionate about driving customer satisfaction, and enthusiastic about their processes and tools.

Primary Responsibilities

  • Complete daily case related tasks that are a part of the team’s varied service portfolio by developing a knowledge of technology and business processes used to execute those services.

  • Troubleshoot, train and effectively communicate benefits of systems, optimal use, and resources available to internal clients.

  • Lead your peers on a subset of tasks by understanding business objectives that drive the work, and monitoring the team’s performance through creation and interpretation of reports and dashboards.

  • Partner with businesses we support by sharing data insights, and collaborating cross functionally to implement agreed upon improvements.

  • Flex between between services as priorities change.

  • Provide project status reporting, both at a high level and detailed.

  • Actively contribute to the team by sharing skills and ideas.

Required Skills/Experience

  • Five or more years' of work experience in operations and/or technology services roles in a corporate law department or law firm.

  • Multiple examples of proven reliable delivery of time-sensitive business-critical services.

  • Strong customer-service orientation toward internal clients and external customers.

  • Experience creating dashboards and reports, and ability to apply insights to inform business decision-making.

  • Outstanding oral and written communication skills; able to communicate effectively.

  • Demonstrated diligence, organisation, attention-to-detail and follow-through skills.

  • Drive cross functional projects against string deadlines.

  • High level of professionalism; handle sensitive/confidential information with appropriate care.

  • Must be able to work in a fast paced, deadline driven environment.

  • Strong teamwork and interpersonal skills.

  • Expert user-level aptitude in Microsoft Office Suite and Apttus CLM required.

  • Experience with the Salesforce platform, specifically Sales Cloud and Service Cloud is plus.

  • Required: Bachelor degree

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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