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Humana Senior Strategic Professional - Retention in Indianapolis, Indiana

Description

The purpose of the Large Group Retention Strategic Advisor is to develop and implement programs to improve, streamline and strengthen Large Group Sales retention.

Responsibilities

Responsibilities:

  • Leads consulting engagements to analyze and improve Large Group retention. Make recommendations regarding processes, org structure, role and responsibility clarification and efficiencies to Segment leadership.

  • Large Group Meeting Facilitation for monthly Client Executive meetings. Serve as the Facilitator, partnering with the Large Group Practice Leader, RVPS, MVPs, Actuary, Underwriting, Marketing and Proposal Development to own the end-to-end operating cadence, including the following:

  • Monthly Meeting Management - prioritize monthly agenda topics, presenter & reference material readiness, participation tracking, and time management.

  • Action Item Management - capture notes and deliverables, including owner and targeted deadline, and leverage influencing skills to drive forward until completion.

  • Reporting Oversight - share insights with segment leadership, market development team, product, marketing and other stakeholders.

  • Partner with Large Group Sales Leader and stakeholders from markets and others within and outside the Group segment such as Marketing, Wellness, Product and Market Development to strengthen the retention of Large Group Accounts.

  • Senior Leadership Engagement: Develop and coordinate the Executive Sponsorship program including prioritizing opportunities, sharing expectations, follow-up and documentation.

  • Infrastructure Oversight: Develop and manage scalable, technology-based infrastructure in MS Teams that will drive consistency and multi-disciplinary engagement and accountability for complex, multi-faceted programs.

  • Facilitate project to rethink Client Management model with the purpose of aligning focus, creating consistency, prioritizing resources and improving ROI. Involve appropriate stakeholders including Process Transformation, Group Sales Leadership, Wellness leadership, Market leadership, Finance HR and Compensation.

  • Partner with Broker Relations Director and local markets to create and implement LG Consulting Firm Service Plans

  • Work with markets to put processes in place to strengthen Marquee Account Management.

  • Create program to proactively identify and act on Large Clients with heightened retention risk.

  • PBM High Risk Group Strategic Development.

Required Qualifications

  • 7+ years of experience in program management, management consulting or sales enablement.

  • B achelor's degree required; MBA a plus.

  • Motivated self-starter excited to work with cross-functional team members to execute against an end-to-end program scope

  • Strategic mindset with critical thinking skills to connect disparate dots and overcome ambiguity. Ability to evaluate and solve problems with rigorous logic that pushes beyond the obvious to uncover root cause issues and creative solutions

  • Adept at forming strong relationships with diverse teams and personalities through effective trust building and collaboration. Strength in persuading multiple parties to align around one vision, and exudes the confident to drive execution and adoption.

  • Strong communication skills , both verbal and written (including reporting and presentations) with demonstrated ability to use language that is succinct and clear and, when appropriate, strengthens sales positioning and emphasizes customer value

  • Highly organized, and skilled at project management . Comfort managing several different initiatives at one time and prioritizing efforts that deliver the greatest return for the business, all while leveraging standard methodologies, tools and platforms that promote the collective efficiency and effectiveness of our GTM Sales Enablement team

  • Experience leading and facilitating sessions where content is delivered and change management and adoption techniques are deployed

  • Intellectual curiosity with excellent listening skills and a passion for learning

  • Outcome orientation with the ability to use data to establish quantifiable success criteria and measure progress toward targeted results, such as improvements to sales efficiency and effectiveness.

  • Change Leadership. Experience driving large scale change initiatives.

  • MS Office Proficiency to include Excel and Project Management Software; Sales Software experience (i.e. CRM a plus

Scheduled Weekly Hours

40

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