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Robert Half International Tier 1 Help Desk Analyst in INDIANAPOLIS, Indiana


A client of ours based out of Indianapolis has an immediate need for three remote Tier 1 Help Desk Analyst. These Help Desk Analysts should have substantial experience with Active Directory, remote-in troubleshooting, and be capable of assisting users in a fast-paced virtual environment across the United States.

What you get to do everyday

• Resolve tickets virtually from across the United States

• Reset passwords, create new and terminate old accounts within Active Directory

• Assist with Office 365 Administration

• Help virtually install new printers and reset margins

What you bring to the role

• Hands on experience in a Help Desk environment

• Great communication skills

• Thorough understanding of Active Directory

• Experience working in a remote environment

• Strong understanding of O365 and printer set up


  • 1+ year(s) of prior Help Desk experience

  • IT support ticketing system experience desired

  • Well-founded grasp of Tier 1 Support

  • Proven knowledge of Call Center/Remote Help Desk Customer Service

  • Active Directory and Microsoft Office 365 experience

  • Strong problem solving and analytical skills

  • Familiarity with basic networking concepts and Microsoft Servers is a plus

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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