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Global Payments, Inc. PCI Compliance Analyst in Jeffersonville, Indiana


The PCI Compliance Support Analyst will support the Merchant Compliance functions to support all stakeholders with merchants’ PCI DSS compliance, including PCI DSS validation, merchants’ processing in a secure environment, data breaches, and The Merchant Protection Program. The successful candidate will demonstrate a unique blend of strong customer service, cyber security and PCI DSS knowledge, teamwork, and dedication to driving results.

Job Details:

The PCI Compliance Support Analyst will be responsible for assisting the team with the following responsibilities:

  • Manage PCI data breach cases beginning with CPP/ADC notification through remediation, validation, risk assessment/reserve management, and reporting to the card brands

  • Serve as point of contact for the merchant, RM, PFI, vendors and card brands on data breach cases

  • Coordinate and lead conference calls with vendors, card schemes, merchants, PFIs, law enforcement, etc.

  • Assist in the communication and distribution of merchant letters regarding fine/fee notifications and forensic notifications

  • Maintain all job functions designed to support The Merchant Protection Program and associated vendors by maintaining a 48 hour SLA for all emails, voicemails, vendor Affiliate Request Queues, ensuring all inquiries are completed thoroughly and accurately, and through providing the utmost customer service

  • Maintain a strong sense of the all programs success and identify deficiencies in our processes or partnering vendors to help drive the success of the team

Additional duties in support the IT Risk Working Groups (RWGs) to include:

  • Maintain all required reporting

  • Support all team members as crossed functional back-up

  • Identify and communicate all new and pertinent information regarding industry changes and events, especially related to cyber security, data breaches, credit card industry, and PCI SSC


  • 2+ years related experience or education desired

  • Strong written and verbal communication skills

  • Fluency with Google Suite, Excel/Sheets, Word/Docs, and PowerPoint/Slides

  • Proficiency with Google Sites, or transferable Sharepoint skills are preferred

  • Good understanding of general computer controls, ability to analyze data and interpret results

  • Excellent planning and organizational skills with an ability to meet tight deadlines

  • Effective team player and communicator who can build good working relationships with colleagues and external parties

  • Familiarity and understanding of a broad range of IT hardware and software products

  • Ability to operate within a multicultural, multi-time-zone environment

  • High ethical standards, operates with integrity and professionalism

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits