U.S. Census Bureau Supervisory Statistical Assistant, GS-1531-06/07, JCC-JMB-MAP-Internal in Jeffersonville, Indiana
Applications under this job opportunity announcement will be considered under merit promotion (internal competitive) procedures and consideration is limited to those specified above in the “Who May Apply” section.
Learn more about this agency
This job opportunity is for a Supervisory Statistical Assistant position in the Jeffersonville Contact Center (JCC), at the National Processing Center (NPC), U.S. Bureau of the Census located in Jeffersonville, Indiana. The incumbent of this position serves as Telephone Interviewing Supervisor in JCC, with the responsibility of directing Statistical Clerks. This position is not included in the bargaining unit.
This job opportunity announcement may be used to fill additional vacancies.
The individual selected for this position will:
- Assist in planning, directing and monitoring telephone activities designed to acquire missing or incomplete data items for the purpose of preparing questionnaires/report forms for processing.
- Assign primary and secondary sample of random digit dialing numbers or other sample cases to interviewers in a prescribed statistical manner.
- Assure continuous circulation of new sample numbers, call back numbers, no-contact numbers and all other recycled numbers according to prescribed sample control procedures.
- Respond to and document all inquiry calls from survey respondents to verify or clarify survey goals and purposes.
- Communicate with Sponsors, and staff of the program, administrative and other work units, and activities throughout the division and Census Bureau.
- Communicate daily through e-mails (sending forward difficult or unusual cases, threats) and periodic reports.
- Resolve scheduling problems long term and on a daily basis.
- Provide feedback to Schedulers and Operation Specialists, Logistics Command Center (LCC) and sponsors regarding the decisions they make concerning staffing needs.
- Determine staffing needs for surveys based on information from sponsors or on the number of surveys remaining in cues, maintain a smooth flow of work while absorbing and releasing employees.
- Distribute the workload and add or reduce work hours for assigned surveys dependent on workload.
- Ensure staffing levels are accurate during all phases of processing from planning to implementation to completion.
- Contact previous refusals in order to persuade the individual to cooperate by providing explanations of the confidentiality and uses of the survey data.
Tour of Duty: Days, evenings, and weekends, between the hours of 7:00 a.m. and 12:00 a.m. All schedules are variable. There is a basic work requirement of 80 hours for the biweekly pay period where the employee may vary the number of hours worked on a given workday or the number of hours each week.
- #### Job family (Series)
1531 Statistical Assistant
Conditions of Employment
- Must be a U.S. Citizen and suitable for Federal employment.
- Must be registered for the Selective Service, if applicable (www.sss.gov).
- If resume is incomplete, applicant may not be considered for this vacancy.
You must meet all qualification requirements by the closing date of this announcement.
This is a supervisory position. You must have demonstrated in your work experience or training that you possess or have the potential to develop the qualities of successful supervision. You may be required to serve a supervisory probationary period.
Candidates may be required to clear the fingerprint process and initiate the required background investigation prior to final selection.
*Time in Grade: *In addition to specialized experience, you must meet the time in grade requirement. Current and former Federal civilian employees must have held a position at the grade 05 for at least 52 weeks in the Federal Service for promotion to the grade 06 and the grade 06 for promotion to the grade 07. Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as VEOA eligible which do not require time-in-grade/band.
You qualify at the GS-06 level if you possess one year of specialized experience that equips you with the skills needed to perform the job duties. This specialized experience must have been equivalent to at least the grade 05 level to meet the qualification requirements in the Federal Service. Specialized experience is defined as performing and leading employees in duties relative to interviewing respondents for surveys; monitoring calls, providing feedback to improve or commend performance, and completing forms and preparing reports.
You qualify at the GS-07 level if you possess one year of specialized experience that equips you with the skills needed to perform the job duties. This specialized experience must have been equivalent to at least the grade 06 level to meet the qualification requirements in the Federal Service. Specialized experience is defined as assisting in planning, directing, and monitoring telephone activities designed to acquire missing or incomplete data items; reporting progress to higher level management, reviewing progress reports, and ensuring work is completed within specified time limits; and using computer systems to determine performance and run reports.
Education cannot be substituted for experience at this grade level.
Employees on a permanent appointment who were hired through a Recruiting Bulletin, who have not served in their current appointment for at least 90 days, are not eligible to apply. However, if this vacancy is in the same line of work as your current position (same qualification requirements), and selection for this position would not result in a promotion action, the 90 day waiting period does not apply.
A one year probationary period may be required.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations, (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Qualification requirements contained in this job opportunity announcement are based on the U.S. Office of Personnel Management (OPM) Standards Handbook, which contains Federal qualification standards. This handbook is available on OPM’s website at http://www.opm.gov/qualifications.
The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment,
- 30% or more disabled veteran
- Persons with disabilities
Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining a rating of at least 85 out of 100. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: http://www.opm.gov/ctap.
CTAP applicants MUST submit the following documents:
- A copy of your Reduction In Force (RIF) separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area. A Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice).
- A copy of your latest SF-50 “Notification of Personnel Action”, - noting current position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc;
- A copy of your last performance appraisal including rating; and
- Any documentation from your agency that shows your current promotion potential.
The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, notify the Human Resources Branch. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Branch via the Federal Relay Service, 1-812-218-3610.
The United States Government does not discriminate in employment on the basis race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or any other non-merit factor.
Employees who receive a buyout and subsequently return to positions in a Federal agency within 5 years after the date of separation, on which the payment is based, whether by reemployment or contracts for personal service, are generally obligated to repay the full amount of the buyout to the agency that paid it before the individual’s first day of reemployment.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume, optional cover letter, supporting documentation, and dates of employment (mm/dd/yy) on the resume to determine if you meet the qualifications for the position. If you meet the qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) that you completed as part of the application. Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score will be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview. If referred, all relevant documents, including performance appraisals and incentive awards submitted with your application package, will be forwarded to the selecting official for review and consideration.
Due weight shall be given to performance appraisals and awards in accordance with 5 CFR 335.103(b)(3), during the interview/selection process conducted by the hiring manager.
The scored occupational questionnaire will evaluate the applicant on the following competencies; do not provide a separate written response:
- Ability to supervise in a large-scale, multi-shift, multi-functional telephone operation for a major survey or Census, with fluctuating workloads, rigid deadlines, and continuously changing staffing strategies.
- Ability to oversee the work of employees of various skill levels by distributing and balancing workloads in a computer assisted telephone interviewing (CATI) environment, estimating and reporting on work status and project completion.
- Skill in effectively communicating with multiple levels of workforce through advocating teamwork, innovation, and customer satisfaction both verbally and in writing to resolve problems, gain cooperation, and achieve goals.
- Experience in evaluating work performance of subordinates, giving advice, counsel or give instruction to employees on both work and administrative matters; hearing and resolving complaints; referring more serious matters to supervisor or manager.
To preview questions please click here.
Background checks and security clearance
Q - Nonsensitive
Drug test required
- Required Documents
A complete application consists of the following:
Resume showing relevant experience, optional cover letter, and the online questionnaire. Your resume must indicate country of citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume should also list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week, annual salary, and specify the job duties related to the advertised position. For work in the Federal service, include the grade level of the position(s). Your resume will be used to validate your responses to the occupational questionnaire.
Performance Appraisals and Incentive Awards –Submit your most recent performance appraisal with supervisor’s signature showing the official final rating of record and copy/listing of incentive awards received. In cases where the performance appraisal is incomplete or unavailable, applicants may provide explanation of the reason.
SF-50, "Notification of Personnel Action," if applicable, supporting current or former federal employee’s eligibility.
Special Hiring Authorities: For further information about special hiring authorities, refer to www.USAJOBS.gov Click on the links at the bottom of the page to obtain detailed information on these special hiring authorities: 1) Individuals with Disabilities 2) Veterans 3) Students and Recent Graduates.
Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable. See the "Other Information" section.
Documentation supporting eligibility for non-competitive appointment. (Schedule A disability, 30 percent disabled veteran, certain military spouses, etc.)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
The U.S. Census Bureau offers a comprehensive benefits package. Explore the benefits offered to most Federal employees at https://www.usajobs.gov/Help/working-in-government/benefits/
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
To apply online, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov . Enter the job announcement number in the left hand box titled “Keywords” and then click on the SEARCH button. To begin, click the “Apply” button in the middle of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. (After registering in your USAJOBS account and clicking “Submit”, you will automatically transition to the Department of Commerce’s specific site where you will complete your application. You must click “Submit” at the end of the application process to send your applications for consideration.)
To return to a saved application, log into your USAJOBS account at http://www.usajobs.gov and click on "Applications". *Click on the position title and then select *“UPDATE APPLICATION” to continue.
If you have problems completing the online application, including problems submitting the supporting documents, contact the Help Desk by e-mail at email@example.com or phone at 866-656-6831. The Help Desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. (ET), excluding Federal holidays.
All online applications and supplemental materials must be received by 11:59 p.m. (ET) on the closing date of the vacancy. Applicants are strongly encouraged to submit their applications online using the application process outlined at www.usajobs.gov. While electronic applications are strongly encouraged, paper applications will also be accepted. Please contact the Human Resources Specialist identified in the job opportunity announcement for details and instructions on the process for submitting your paper application. Paper applications and supplemental materials must be received by 4:30 p.m. (ET) on the closing date of the vacancy.
Agency contact information
BUREAU OF THE CENSUS 1201 East 10th Street Building 64, G-Bay Jeffersonville, Indiana 47132 United States
Learn more about this agency
What to Expect Next:
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on “Applications.” The status will be visible next to the corresponding position. The four points of notification are:
- Application Received or Application Incomplete;
- Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;
- Eligible (Application Referred to the Selecting Official) or Eligible (Application Not Referred to the Selecting Official); and
- Selected or Not Selected
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after beginning work; or, may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/510614600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 09/14/2018 to 09/21/2018
Pay scale & grade: GS 06 - 07
Salary: $37,223 to $53,773 per year
Appointment type: Permanent - Year-round Work Schedule
Work schedule: Full-Time - Competitive Service: Career/Career-Conditional