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Twin City Dodge, Inc. Entry Level Auto Technician in Lafayette, Indiana

General Summary:To provide a customer friendly experience every time, striving always to accomplish any request. To perform maintenance related repairs and services in an efficient and professional manner.Reports to: Lube Lead Tech, Service ManagerDUTIES AND RESPONSIBILITIESBasic DutiesChanging Oil-Drain oil, replace oil filter, install correct oil to the proper level. Check for leaks, reset oil reminder, install oil sticker.Perform a multipoint inspection looking for worn and broken items as well as needed maintenance.Ability to rotate, change, repair, and balance tires.Replace cabin and air filters as required.Replace wiper blades.Perform basic light maintenance.Achieving High StandardsPrincipal Duties and Responsibilities:To provide high quality service to every customer; maintain work areas in a clean and professional manner.Ensure customer satisfaction by accomplishing assigned tasks, keeping work flowing smoothly and continuously.Maintain high ethical standards in daily activities.Be prepared to depart from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.Additional Duties and Responsibilities:Work with the Service Advisors to ensure customer satisfaction.Be prepared to do any and all jobs to support the success of the team, including vacuuming and washing windows.Working Effectively with OthersPrincipal Duties and ResponsibilitiesBuilds productive working relationships, consults with others as necessary.Has an approachable style; fosters open communication through active listening.Takes the initiative to help others as needed.Additional Duties and Responsibilities:Maintain a positive, approachable attitude when dealing with both internal and external customers.Promotes cooperation and teamwork through actions and words.Handling PressurePrincipal Duties and Responsibilities:Maintain composure while experiencing changes in work priorities or procedures.Maintain performance levels while facing time deadlines or multiple tasks.Never lose your temper at work, either to a customer or fellow employee.Additional Duties and Responsibilities:Maintain a professional demeanor when faced with unanticipated problems, complications, or delays.Managing ComplexityPrincipal Duties and Responsibilities:Focus attention on priority work to ensure deadlines are met.Additional Duties and Responsibilities:Identify and support opportunities for methods and/or process improvements, bringing them to the attention of the proper manager.Applying the BasicsPrincipal Duties and Responsibilities:Observe all relevant health and safety procedures, particularly with regard to handling and storage of hazardous substances.Attach and complete all necessary forms accurately.Complete preliminary information on work order.Additional Duties and Responsibilities:May need to use a computer to manage and enter information.Understanding and Using Business KnowledgePrincipal Duties and Responsibilities:Has an overall understanding of dealership business objectives.Participate in departmental and dealership wide meetings as requested.Additional Duties and Responsibilities:Attend training courses as required.SKILL REQUIREMENTSSkills required to perform principle/additional duties and responsibilities.Achieving High Standardsifocuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self-starting, and showing concern for all aspects of the job as well as following ethical standards set by the company.Working Effectively with Othersifocuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one's own behavior on others, considering feelings and viewpoints of others, and expressing ideas clearly.Handling Pressureifocuses on adjusting to change, maintaining composure, and resolving con