Franciscan Health Registered Nurse-Phone Triage in Lafayette, Indiana
Registered Nurse-Phone Triage
Family and Geriatric Medicine
Franciscan Physician Network3920 St. Francis Way Lafayette, IN 47905
WHAT WE NEED
RNs who love the challenge of triage
WHO WE ARE LOOKING FOR
Just who is the RN Phone Triage? A person who thrives in a fast-paced, busy environment. A person who is able to efficiently answer calls, listen and determine the best course of action – and do it all day long. A person who can work through the voice mails and the in-basket and make sure each patient touched is helped pleasantly and properly. Sound like someone you know?
Are you an Registered Nurse ready for the challenge of triage patient calls? Can you work as part of a medical support team to ensure best patient outcomes? Are you efficient and organized? We need your skills.
WHAT YOU WILL DO
Work with physicians, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
Assist the patient by acquiring the appropriate appointment, as needed.
Record and maintain complete and accurate records of patient and physician communications regarding medical care according to standard medical record documentation requirements.
Retrieve messages from phone mail in a timely manner and respond to patient needs according to medical priority.
Document all incoming calls according to established department routine.
Follow through in a timely manner on patient requests.
Submit electronically/fax new prescriptions and refill prescriptions according to Physician orders.
Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
Perform document scanning, as needed.
Acquire pre-certs/prior authorizations for patient needs.
Provide test results
WHAT IT TAKES TO SUCCEED
Broad Based knowledge of general nursing practice, knowledge of acute practice based on skill level, licensure and scope of practice.
Professional telephone etiquette.
Strong organizational and analytical skills.
Interact with others in a calm, friendly and caring manner.
Active listening skills and empathy toward others.
Multi-task in a fast-paced environment.
Proficient computer skills.
Accurate and complete history-taking.
Quick and accurate assessments.
Accurate and complete documentation.
Demonstrate self-direction in establishing priorities.
Demonstrate exceptional critical thinking skills.
WHAT WE'RE LOOKING FOR
0-1 Years Experience
License(s): Registered Nurse
Travel: Never or Rarely
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.
PHYSICIAN OFFICE STAFF
Lafayette, IN, US, 47905
Never or Rarely
3920 St. Francis Way