VF Corporation The North Face: PT Cashier Lead (Lighthouse Place Premium Outlets #307 Michigan City, IN) in Michigan City, Indiana
VF Corporation is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability
At The North Face, we push the boundaries of innovation with our product design and development of premier apparel, equipment and footwear to enable and inspire athletes and enthusiasts to Never Stop Exploring. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance runners, and explorers. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you!
As the Cashier Lead your primary role is to provide an additional level of exceptional customer service at the registers. The transaction process is a key element to our customer's experience and the Lead must execute their tasks to fulfill the customer service expectations set by The North Face Retail Division.
Cashier Lead Key Responsibilities:
Customer care is the primary responsibility. Will complete transactions and monitor other transactions conducted by Associates, will provide assistance when needed. Will ensure a smooth and enjoyable customer transaction, i.e. take sensors off, fold merchandise, bag merchandise, etc. Is responsible for all transactions for all customers and employees which may include: signing off on checks over $100, performing post voids and no sales, returns and /or exchanges, price adjustments (i.e. discounts, price overrides), and when necessary, sign off on D&D tags. Will request from the Store Manager if assistance is needed on a transaction. Will report any suspicious activity to the Store Manager immediately.
Depending on the shift the Lead will be responsible for either Opening or Closing procedures. Opening procedures includes ensuring all registers are balanced to its opening amount including additional cash fund. Closing procedures includes ensuring that all funds including opening and deposit amounts are balanced; ensures that all post void transactions, no sale, credit card receipts, employee purchase receipts, and merchandise credits are reconciled on the cash count report. Will report any discrepancies to the management.
Will attend store meetings, complete training, and attend clinics to gain a strong knowledge of the products and policies surrounding the company’s warranty program to answer customer questions. Will explain the benefits of The North Face product and services.
Ensures all register areas are clean and tidy and stocked with the necessary bagging supplies. Maintains company housekeeping standards and sets an example for others in keeping the registers comfortable and an efficient space to work.
Will assist customers when needed. Will multi-task as necessary without compromising customer service.
Will perform other tasks as assigned.
Years of Related Professional Experience: 1+.
Must have at least 1 year retail and cashier experience. Experience in specialty retail, outdoor equipment or apparel sales, or fitness equipment or apparel sales strongly preferred.
Must have strong organizational skills
Must have strong verbal and written communication skills
Must consistently provide the highest standard of customer service while keeping focused on team objectives and excel in individual sales.
Must be able to converse with customers on a variety of outdoor activities. Must be able to effectively and efficiently multi-task
While performing the duties of this job, the employee is regularly required to stand.
The employee is frequently required to stand, walk, use hands and fingers to handle and feel objects, tools, or controls; and stoop, crawl, kneel, or crouch.
The employee is occasionally be required to climb ladders and balance.
The employee must frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
The noise level in the work environment is usually moderate.
Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands, 64,000 associates and $12.4 billion in revenue. Our businesses and brands are organized into four categories called coalitions, comprising: Outdoor & Action Sports, Jeanswear, Imagewear, and Sportswear. While VF is highly diversified across brands, products, distribution channels and geographies, our One VF culture and approach to doing business provide a unique and powerful competitive advantage.
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.