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Lippert Components, Inc Scouts Community Coordinator - RV in Mishawaka, Indiana

Summary/Objective

Lippert Scouts, the RV industry’s leading Customer Experience initiative, is growing! We are looking for someone who loves the RV community. As a premier supplier to the RV industry, we connect directly with campers across the nation to learn about what they love (or don’t!) about their RV products and experiences. An ideal candidate is connected in the RV community and is passionate about hearing the Voice of the Customer.

Essential Functions

  • Manage the overall relationship for customers in the community with a focus on adoption, satisfaction, and retention

  • Oversee daily interactions of the community to deliver an exceptional, repeatable, customer experience. Directly responsible to create engagement within the community by creating rapport with members.

  • Maintain regular posting schedule and content creation/sharing. Includes coordinating Meet Monday video introductions, Winning Wednesday, and Feedback Friday. Other regular posting responsibilities include coordinating research application opportunities, survey links, and current events and rallies. Use of videos and photos are preferred to text posting.

  • Reporting monthly and annual metrics for community engagement, participation, and satisfaction; craft and execute projects to improve those metrics, provide updates on progress, and pivot as needed

  • Execute projects and initiatives to grow the Community user base

  • Highlight Community influencers and power users.

  • Generate close connection with top community influencers and SMEs. As research opportunities are opened, guide and offer members to participate through surveys, interviews and/or focus groups.

  • Ensure social customer service inquiries are addressed in a timely fashion. Close partnership and collaboration with Care Center is critical for goal achievement.

  • Leverage resources and other Customer Experience initiatives to enhance membership benefit both for Lippert and for members.

Qualifications

  • Inquisitive personality

  • Availability both virtually and in person

  • The ideal candidate will be managing the community behind the most successful Customer Experience (CX) program out of the entire RV industry.

  • Familiarity with the industry and its various nuances.

  • A local who can:

  • Continue introducing folks on our Meet Monday series

  • Attend a vast majority of events/rallies that are hosted right here in Elkhart, IN

  • Collaborate with the rest of the core CX team who are also local

  • High energy

  • Exhibits emotional intelligence

  • Professional attitude with desire to reach multiple people

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday, 8AM – 5PM

Travel

Travel may be required based on team needs.

Additional Eligibility Qualifications

None.

Work Authorization/Security Clearance

Must be able to pass EVerify.

AAP/EEO Statement

LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

LCI provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Requisition ID: 2020-3369

External Company Name: Lippert Components

External Company URL: https://www.lci1.com/

Street: 408 S Byrkit Ave

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