University of Notre Dame Host/Hostess (Temporary) in Notre Dame, Indiana

Position Information

Job Description

Your warm and welcoming presence would be an asset in this guest facing, professional role.

At the University of Notre Dame, how you do your job is more important than what you do. We set ambitious goals for ourselves and strive for excellence daily. Like our students, who learn from our faculty not only how to think but also how to live, working at Notre Dame will forever change your life; because, working at Notre Dame isn’t just a job. It’s being part of a family. We’re a family that strives for excellence and accountability in everything we do. We are also a family where we value each employee’s gifts and contributions.

Morris Inn is a AAA 4 Diamond Hotel, placing the hotel in the top 5% of hotels in the United States and sits at the heart of Notre Dame’s storied campus. It continues to be the “living room” of the University of Notre Dame where guests will find the perfect atmosphere in which to enjoy a business lunch, family gathering, special occasion or a casual meal.

Every day, we strengthen and sustain the vibrant culture of Notre Dame to cultivate the gifts and talents of every individual. So, if you see your self serving others through hospitality as a opportunity to provide a smile, a curious mind, and a strong sense of teamwork, then we have a spot on our team for you.

Our Hosts and Hostesses provide dining room guests with courteous, pleasant, and efficient service, while making them aware that we appreciate their patronage. Work closely with other dining room workers, and in cooperation with other Morris Inn departments.

Specific responsibilities include:

  • Accept reservations for dining room guests. Answer telephones and provide callers with all pertinent information regarding dining room services in a professional manner. Assess quality and degree of guest service and satisfaction as meals are served and when guests depart the dining room. Complete Hostess Report at conclusion of each meal period.

  • Interact with customers to ensure guest satisfaction.

  • Greet and help seat guests in a prompt and courteous manner.

  • Ensure efficient operation of dining room by overseeing preparation of dining room for service. Communicate to Chef and Kitchen staff any pertinent information, such as special menu needs for guests and expected number of guests to be served for each meal period, and guest satisfaction issues. It is essential these duties be discharged in a timely fashion.

  • Have a basic understanding of the operation and functions of Micros Simphony Point of Sale system including menu maintenance, basic troubleshooting, and understanding of all server functions within the system. Assist with the accurate and timely processing of all guest checks.

  • Inform Food and Beverage Manager concerning situations or circumstances that require his/her action or attention, including corrective action. Provide support in all areas of the dining room operation. Assist with maintaining staffing at the proper level of service. Offer suggestions on possible methods of improving service and efficiency. Offer marketing ideas to increase customer base.

The Morris Inn is the region’s only Four Diamond property. Our guests will have the highest expectations of service, and we will deliver.

Minimum Qualifications
  • High School diploma or equivalent is preferred.

  • Previous point of sale experience is preferred.

  • Accurate numerical skills essential. Good organizational skills required.

  • Ability to diagnose problems and determine appropriate course of action.

  • Excellent customer relations skills.

  • Ability to work well under pressure from heavy business activity.

  • High standard of cleanliness is needed. Bartender permit is required.

  • Complete Serving Alcohol with Care Seminar.

  • Assist with other duties as assigned by supervisor.

  • Work is performed in a normal hotel/restaurant and includes evenings, weekends, holidays, and special event periods.

Preferred Qualifications
  • Previous Host/Hostess experience is preferred.

Job Title: Host/Hostess (Temporary)

Department: Morris Inn (55015)

Department Website: morrisinn.nd.edu

Family / Sub-Family: Hotel / Gnrl Hotel

Career Stream/Level: Temporary

Department Hiring Pay Range: $10.00/Hour

Pay ID: Bi-Weekly

FLSA Status: T1 - Non-exempt Temp/On-call Hourly

Job Category: Temporary

Job Type: Temporary

Schedule: Days of Week & Hours: Varible including nights, weekends and holidays

Schedule: Hours/Week: 40

Schedule: # of months: 12

Job Posting Date (Campus): 01/03/2018

Job Posting Date (Public): 01/03/2018

Job Closing Date: 08/31/2018

Posting Type: Open To All Applicants

Posting Number: S18012

Quick Link for Internal Postings: http://jobs.nd.edu/postings/11191