Hubbell Power Systems Customer Service Rep II - South Bend, IN in South Bend, Indiana
Customer Service Rep II - South Bend, IN
Apply now »
Date: Feb 8, 2021
Location: South Bend, IN, US, 46634-4002
Company: Hubbell Incorporated
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
Hubbell Commercial & Industrial (HCI) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty and an exceptional sales force.
Hubbell Electrical Solution (HES) provides solutions for a broad range of non-residential and residential construction, commercial and industrial applications along with high-voltage test and measurement solutions. As a leading global manufacturer and supplier in multiple markets, we have quality products that serve the commercial construction, datacom, industrial light, industrial heavy, high voltage, residential, and oil & gas markets. HCI has built its success through strong leadership, employee and customer loyalty, and an exceptional sales force.
3902 W. Sample Street
South Bend, IN 46619
Provide support to customers and field sales office for quotations, orders, and other product/order related questions.
Answer phone calls and reply to email inquiries from customers and field sales offices.
Process orders into SAP. Communicate with customers as required for additional information or clarification.
Offer customers professional product devices and expertise.
Act as customer and sales rep advocate and key inside contact person for all Raco, Taymac, Bell, and Wiegmann needs.
Provide information on the status of orders and updates.
Work with production on scheduling per customer requirements.
Support and consult with other departments/warehouses to resolve issues.
Duties and Responsibilities
Responsible for processing, resolution, and expediting of orders.
Maintain a strong, positive attitude and composure while managing a fast pace and potentially difficult situation.
Answer inbound phone calls to offer quotes, lead time, the status of an order, etc.
Process orders via SAP, determine stock location, and process for delivery.
Handle general product price and stock inquiries from customers and sales reps.
Communicate with manufacturing and brand management to identify and solve customer requests and problems.
Communicate special order processing requirements such as special shipping instructions, rush orders, etc.
Respond to and manage a high volume of emails.
Skills and Experience
2-4 years of customer service experience preferred.
BA/BS in Business- or Marketing-related fields preferred, but not required.
Strong interpersonal and communication and telephone skills.
Sound verbal and writing skills.
Self-motivated, results-driven, and able to thrive in a fast-paced work environment.
Efficient user of SAP, Microsoft Word, Excel, and Outlook.
Ability to understand the order cycle/scheduling/shipping/invoicing processes in SAP.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.