Mercy Medical Center Clinton Medical Assistant - Certified - Northwest Family Medical Office - Full Time - South Bend in South Bend, Indiana
Assists the ambulatory care setting physician or other professional healthcare provider with the administration of direct and indirect patient care. Performs basic medical assisting procedures necessary to provide for care, comfort and safety of patients.
1. Actively demonstrates the organization’s mission and core values, and conducts oneself at all times in a manner consistent with these values.
2. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.
3. Accurately assesses patient symptoms, reactions, and physical condition and records data in the medical record. Documents vital signs and any other measures indicated by the condition or diagnosis of the patient per office protocol.
4. Evaluates acute patient telephone calls and adds to daily schedule as appropriate. Provides counseling and/or direction to patient based on physician/healthcare provider preference or after consultation with provider.
5. Performs office laboratory procedures, which may include assisting with collection, testing, handling, transporting, and documenting of specimens.
6. Properly sets up exam room and prepares patients for examinations and procedures. Assists with procedures and examinations per physician/healthcare provider preference, i.e. gynecological exams, minor surgeries, electrocautery, biopsies, sigmoidoscopies, casting, sterile technique procedures, and specimen preparation.
7. Demonstrates the ability to perform responsibly in emergency situations based on the assessed needs of the patient.
8. Ability to identify a wide range of patient problems by having demonstrated age-specific competencies, and communicates patient needs to appropriate physician/healthcare provider and provide follow-up when indicated.
9. Documents assessments, telephone calls, medication renewals, etc. in the medical record per established guidelines. Maintains the medical record by filing/scanning test results, charting lab results, and other filing as indicated.
10. Performs selective clinical procedures as approved by policy and maintains appropriate knowledge and skill level. Examples: medication preparation and administration, dressing applications, suture removals, first aid, vision screening, audiometry, non-stress test, EKG, irrigations, etc.
11. Communicates with patients and visitors in a professional, courteous, friendly and non-intimidating manner.
12. Schedules tests, admissions, etc. for patients with area hospitals and facilities as ordered by the physician/healthcare provider. In doing so, maintains a good rapport and cooperative working relationship with all members of the office, other provider offices, hospital services, and community agencies.
13. Provides a clean, safe environment for patients and associates. Assists in the care, preparation and maintenance of supplies adhering to the stewardship principals of the organization.
14. Maintains knowledge and skills of front office operations. Assists as necessary with reception, medical records, scheduling and billing functions of the office.
15. Knowledgeable of third party payor policies and procedures, documentation requirements, and patient instruction procedures.
16. Maintains scheduled office visits.
17. Maintains technological competencies, organization, and neatness in the work area. Completes all mandatory in-services in required timeframe. Regularly assists co-workers as needed. Utilizes resources in a manner that reflects an understanding of proper stewardship.
18. Performs other duties consistent with purpose of job as directed.
JOB SPECIFICATIONS AND CORE COMPETENCIES
Education: High school graduate or equivalent and/or graduate of: (1) a one-year medical assistant program (2) an accredited two-year medical assisting program. Previous experience/training in general medical office skills and procedures. Proficient/knowledgeable in medical terminology.
Licensure: Certification and/or registration as a medical assistant. CPR certification required.
Experience: One to three years' experience in a medical or physician office preferred. Basic business office, clinical skills, and computer skills preferred.
Other Job Requirements:
Must be tactful in handling patient problems often of a highly personal and confidential nature. Must be able to maintain self-composure during frustrating interpersonal situations. Sustained mental attention required. Moderate to high levels of stress should be anticipated on a daily basis. Must be able to respond and react to emergency and changing situations calmly, professionally, and in an expedient manner. Must be able to work without constant direct supervision. Able to adjust communication skills to the level of the patient.
May need to occasionally travel to other SJPN locations within the three county area.
Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.
Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.
Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org . You can also follow @TrinityHealthMI on Twitter.