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Goodwill Industries of Michiana, Inc. Western Store Manager (Full Time) in South Bend, Indiana

Western Store Manager (Full Time) - South Bend, IN

Western Store Manager (Full Time)

  • 06-Oct-2020 to 04-Dec-2020 (EST)

  • South Bend, IN, USA

  • Salary

  • Full Time

Store Discount, Vacation, Holidays, Insurance, Tuition Reimbursement & Retirement Savings Options


To direct the smooth operation of a fast-paced retail store and present a positive image of Goodwill to the community. Position reports to the District Sales Manager. The Store Manager is responsible for the supervision of all store personnel.


  • Knows and understands the Goodwill Mission: "Strengthen communities by empowering individuals and families through education, training and job placement".

  • Supervises store employees on a daily basis.

  • Supervises orientation and training program for new employees.

  • Holds sales meetings monthly.

  • Schedules hours within set limits.

  • Participates in the interviewing, hiring and termination decisions for all store personnel.

  • Follow dress code and wear designated identification as provided.

  • Supervises handling of donations, returns, stock transfers.

  • Quotes prices not on the price list.

  • Checks condition and placement of stock.

  • Maintains store appearance and shop-ability.

  • Works to reduce internal theft and shoplifting.

  • Ensures 2 textile audits are completed per textile hanger per day and all other processed racks are counted and tracked on the appropriate paperwork.

  • Accurately count money and make change.

  • Accurately ring register being aware of proper pricing.

  • Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.

  • Properly bag merchandise.

  • Alert management regarding altered tickets.

  • Communicate specials to customers.

  • Acknowledge all customers and contributors in a helpful & friendly manner

  • Refer customers to management as warranted.

  • Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.

  • Maintain safe working and shopping environment.

  • Ask every paying customer if they would like to Round Up (their change goes to support our Mission).

  • Administers company policies and procedures.

  • Supervises daily bank deposits, replenishes change fund and picks up bank bags.

  • Process refunds.

  • Runs register and makes change.

  • Handles customer complaints.

  • Routes mail.

  • Maintains store operating money and petty cash fund.

  • Maintains records of store as required.

  • Makes recommendations to the District Sales Manager based on analysis of records.

  • Supervises the placement of signs in sale areas and windows for promotions and special events.

  • Reports need for repairs to the District Sales Manager or Vice President of Transportation.

  • Supervises the ordering of cleaning and maintenance supplies.

  • Supervises inventories and supply requisitioning.

  • Attends meetings as required.

  • Maintains safety and security of the premises and merchandise.

  • Seeks to control pilferage and prevent burglary.

  • Eliminates fire hazards and unsafe conditions.

  • Conducts emergency drills and instructs workers in fire prevention and safety procedures.

  • Maintains a safe working and shopping environment.

  • Do bag checks anytime an employee leaves the building.

  • Fills in as needed to cover schedule in absence of other store employees.


  • Other duties as assigned by supervisor.


  • High school diploma or equivalent required.

  • Must be well groomed and personable.

  • Must have good eyesight, speech and hearing.

  • Must have good physical stamina and moderate mobility as well as the ability to lift, bend and work on feet for at least four (4) hour periods.

  • Ability to distinguish colors.

  • Ability to move filled boxes, barrels and Z-racks weighing no more than 50 pounds.

  • Ability to read, write and do simple math functions.

  • Ability to work well under pressure.

  • Ability to exercise good judgment.

  • Must have effective communication skills.

  • Prior supervisory experience.

  • Must have prior experience in dealing with the public and the ability to do so tactfully.

  • Must be sales oriented.

  • Must have a telephone.

  • Must have a current driver's license, access to and ability to drive a vehicle, and proof of vehicle insurance.

  • Must be bondable.

  • Ability to carry out established organizational and departmental policies and procedures as described in the Employee Handbook and Staff Manual.

  • Ability to be a working Manager.

  • Ability to work a flexible schedule; opening and closing the store, working long days as necessary. Filling in at other stores as needed.

  • Must be able to pass drug screen before receiving store keys and random drug test thereafter.

  • Results of limited criminal history check must meet company standards.


  • Standard retail environment with significant dust.

  • Light industrial area.


  • Cash register.

  • Telephone.

  • Promotion on paging and message repeater.

  • Calculator.

  • Dolly.

  • Z-Racks.

  • Tagging gun.

  • Barrels.

  • Copy machine.

  • Office supplies.

  • Fax machine.

  • Computer.

  • Forklift, must be 18 with certification.

  • Pallet Jack.

  • Pallet Stacker.

  • Compactor, must be 18 to operate.

Goodwill Industries of Michiana, Inc

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