Cook Medical, Inc. Customer Support Specialist - Capital Equipment in Spencer, Indiana

Customer Support Specialist - Capital EquipmentPosting Date 18 hours ago (7/10/2018 11:53 PM)Requisition ID 2018-4887 Job Location(s) Spencer IN United States Travel 10-20% Shift Type Second Position Type Full Time Company Cook Medical Inc. Category Product/Project ManagementOverviewThe Customer Support Product Specialist at Cook Capital Equipment serves as the subject matter expert on various topics and systems within the department. They are able to provide training, global project support and expertise with customers and internal personnel.ResponsibilitiesSubject matter expert on multiple systems and/or processes within the departmentConducts and participates in conference calls with customers, field personnel and global functionsWorks with global functional teams to support best practices for areas of expertiseTrains local and global personnel on areas of expertise as neededContinually looks for process efficiencies within area of expertise and supports local or global projects that resultServes as subject matter expert representing the business for projects and works with project team on global integration to ensure best practicesProvides updates to leadership team on project process and updates on daily workWorks with minimal supervision and exercises judgment independently on daily activitiesProblem solving and strong reasoning skills requiredMust be organized and able to multi-taskMust conduct self in a professional manner with Cook personnel and customers alikeMust work and interact effectively and professionally with and for others throughout various levels of the global organizationQualificationsBachelor's degree or equivalent preferredCustomer Service experience preferredProficiency in Microsoft Office (Word, Excel, Powerpoint, etc) and OutlookExcellent analytical, problem-solving, and innovative thinking skillsExcellent interpersonal, listening,verbal,and written communication skillsMust be able to work 10:30a - 7:00p with ability to shift schedule to 8:00a - 4:30p on certain days to cover PTOQualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment positionPhysical Requirements:Ability to travel domestically and handle after hours callsWorks under general office environmental conditionsSitting for extended periods, utilizes close visual acuity for working with computers, etc.OptionsApply for this job online ApplyShareShare the job posting with a friend ReferSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed"We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class."Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local law.VEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO