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Goodwill Industries of Michiana, Inc. St John Drive Thru Ambassador (Full Time 30 hrs) in St John, Indiana

St John Drive Thru Ambassador (Full Time 30 hrs) - St John, IN

St John Drive Thru Ambassador (Full Time 30 hrs)

  • 21-Dec-2020 to 19-Feb-2021 (EST)

  • St John, IN, USA

  • 10.00

  • Hourly

  • Full Time

Store Discount, Vacation, Holidays, Insurance & Retirement Savings Options

Job Objective:

To provide exceptional customer service while speedily receiving, pricing, and sorting donations and to generally aid in the smooth operation of a fast-paced retail store. Position reports to Production Supervisor and/or Store Management.

Essential Job Functions:

  • Knows and understands the Goodwill Mission: "Strengthen communities by empowering individuals and families through education, training and job placement."

  • Attend the Donation Drive Thru:

  • To represent Goodwill by offering the highest level of customer service at all times.

  • Answer the door promptly as soon as the buzzer rings.

  • Step outside to politely greet the donor before they get out of their vehicle.

  • Unload donations for donor and handle them in a professional manner while bringing them inside and as they are set in the appropriate staging area.

  • Be able to refuse unacceptable items politely.

  • Keep an accurate tally of Drive Thru customers.

  • Process donations efficiently by sorting, sizing, hanging, as well as accurately pricing and move merchandise directly to staging areas.

  • Answer all telephone calls in a professional manner by at least the 3rd

  • Assist callers if possible.

  • Empty Donation Box and process all donations.

  • Direct all other calls to management.

  • Log truck as requested by management.

  • Helping customers move large items to their vehicle as needed.

  • Follow the dress code at all times and wear designated identification as provided.

  • Maintain Kaizen standards.

  • Securities and Safety:

  • Assist in maintaining safety and security of the premises and merchandise.

  • Assist in seeking to control pilferage and prevent burglary.

  • Assist in eliminating fire hazards and unsafe conditions.

  • Assist in conducting emergency drills and instruct workers in fire prevention and safety procedures.

  • Maintain a safe working and shopping environment.

  • Perform other duties as assigned by supervisor.

Required Skills/Abilities:

  • Must be well groomed and personable.

  • Some familiarity with current clothing, shoe styles, furniture, toys, wares, brand names, materials, prices, etc.

  • Ability to read, write, and do simple math functions.

  • Ability to make quick correct decisions.

  • Ability to deal with the public and co-workers in a tactful manner.

  • Ability to work a flexible schedule.

  • Must have effective communication skills.

  • Ability to follow standard retail practices.

  • Ability to work in a standard retail environment with significant dust.

  • Ability to work in the back-room processing, light industrial area.

  • Ability to work outside of retail store.

Equipment Used:

  • Dolly

  • Pallet jack

  • Pallet stacker

  • Forklift, must be 18 to operate with certification

  • Flat cart

  • Dump carts

  • Poly carts

  • Totes

  • Z racks

  • Barrels

  • Tagging gun

  • Hangers

  • Cash register

  • Telephone

  • Calculator

  • Wooden crates

  • Ladder

  • Compactor, must be 18 to operate

  • Office supplies

  • Stickers and tags

Physical Requirements:

  • Must have good eyesight, speech, and hearing.

  • Ability to distinguish colors.

  • Must have good physical stamina and moderate mobility as well as the ability to walk, lift, bend, stoop, reach, and work on feet for 8 hours a day.

  • Ability to move filled boxes, barrels, and Z racks weighing no more than 50 pounds.

Goodwill Industries of Michiana, Inc

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