Union Hospital Health Group CALL CTR SPEC / CMA-AP&S CALL CENTER in TERRE HAUTE, Indiana

Must have CMA license in state of Indiana

Great Customer Service Skills

Call Center Skills

Medical Terminology is Preferred

JOB DUTIES

  • Answers incoming phone calls in a timely and efficient manner.

  • Activates phone lines in the morning and transfers to the answering service at the end of the daytime operations.

  • Routes calls as appropriate (credit, nursing, etc).

  • Initiates phone note in EMR for nursing calls, prescription refills as appropriate.

  • Verifies patient demographic and insurance information.

  • Schedules / coordinates appointments in the practice management system for patients and clinical staff.

  • Provides assistance to patient / family with directions throughout the system.

  • Cancels / reschedules appointments for patients in the practice management system.

  • Registers new patients in the practice management system.

EDUCATION, TRAINING & EXPERIENCE

  • Current Certified Medical Assistant in good standing.

  • Functional grasp of standard written and verbal English, good spelling and grammar.

  • Proficient computer and typing skills.

  • Requires special attention to detail.

  • Medical terminology helpful.

  • Able to work in fast paced stressful environment.

  • Able to work successfully with a diverse population.

  • Able to interview and obtain information in a professional manner

  • Requires excellent customer service skills in dealing with various client groups; patients; families; physicians and their practices.

  • Requires organizational skills; attention to detail; flexibility and ability to prioritize.

  • Excellent telephone skills.

  • Able to work independently with minimal supervision.

  • Able to adapt to rapid change.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status..