Gibson's Heating & Plumbi Service Coordinator (Dispatcher) in Waterloo, Indiana

Service Coordinator

Do you have a proven track record of success? Are you willing to roll up your sleeves and work hard Are you committed to WOWING clients with excellent customer service? Then come join our growing Team! Gibson’s Heating & Plumbing is currently seeking a professional, customer service oriented Service Coordinator with a background in customer service. This key position uses creative thinking and strategic planning to maximize service revenue by improving efficiency and managing our customer expectations to achieve the highest levels of customer satisfaction while achieving department success.

Who We Are: Gibson’s Heating & Plumbing, INC.

We are a family-owned and operated company. We are trusted and recommend by families across the greater Northeast Indiana, Northwest Ohio, and Southeast Michigan areas. For over 34 years, our goal has been to provide exceptional service through quality workmanship, customer service, and professionalism.

Why We Need You!

Because we offer excellent customer experiences, we need a top of the line Service Coordinator who genuinely cares about the customer and are not looking for “just a job”, but a career.

The Big Task

You will learn the skillsets of 14-16 Service Technicians so that you can manage their daily schedule and dispatch them to their jobs. You will ensure that the right technician is sent to the right job to improve the efficiency of the company and to manage our customers’ expectations.


  • Utilize creative thinking, strategic planning, and team work skills to ensure all customers taken care of by making sure the best technician to each job

  • Balancing logistics with skillset to ensure the best technician is sent

  • Utilize problem-solving skills to make decisions to prioritize and dispatch technicians to take care of customers as soon as possible

  • Communicate with Service Technicians after each job to input job summary information into our computer software

  • Constantly staying up-to-date on special ordered parts to get Service Technicians back out to our customers’ homes in a timely manner

  • Working closely with Customer Service Representatives, Warehouse, and Service Technicians to maintain a smooth operation

  • Make outbound calls to schedule routine maintenance for our Service Partner Plan Members

  • Assisting Customer Service Representatives by answering phones and booking service calls

Desired Skills and Experience

  • Excellent Attendance Record!

  • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

  • High School degree or equivalent, Bachelor’s Degree in OLS, Hospitality, Communications, ore related field is preferred, but not required

  • Proficient with Microsoft Office (Word & Excel) with ability to learn quickly new software applications

  • Excellent problem-solving skills; able to work independently with little supervision

  • Exceptional communication skills with ability to multi-task and excel in a fast paced, and rapidly changing, environment.

What We Offer

  • Excellent Pay!

  • Benefits: Health Insurance, Life Insurance, Short-Term Disability

  • Paid Holidays and Vacation

  • 401K with a company match

  • Full Time Position (40 + Hours/Week)

  • Office located in Waterloo, Indiana, 46793

If you want to be part of something bigger than just a job—make this career move and find exactly what you’re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company. If this sounds like you, contact Erica Klein at or (260) 837-7651 or visit and apply today!